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Business Analysts (Java/MSSQL)

Date: 24-Sep-2021

Location: Singapore, Singapore

Company: Singtel Group

We have a great opportunity for a talented and self-motivated Business Analyst to join our Business Application Service team at NCS. At NCS, we seek to nurture talents in creating and developing innovative solutions. If you are passionate about new technologies and new ideas, NCS could be a place for you!


Roles & Responsibilities

  • Identify and analyze the stakeholders involved in the requirement process; prepare and lead requirement gathering activities
  • Gather, analyze and formalize user business processes & requirements; verify & validate the requirements and document them into functional and nonfunctional specifications.
  • Perform screen mockup and prototype to confirm requirements, understand the project scope and ensure requirements adhere to project scope.
  • Analyze and consider the integration between modules and interfaces with other systems.
  • Perform requirement traceability, identify out of scope requirements and escalate scope creep; review, identify and resolve conflicting, incomplete and inaccurate requirements.
  • Review requirements with stakeholders and seek timely approval, participate in negotiation of out of scope items.
  • Develop technical design specification and translate technical design into process/program specification
  • Develop training material and prepare documentation including system and user manual required to support the system Support Role
  • Provide post implementation support including production support, user query and change requests.
  • Perform workaround and problem resolution. - Analyze and classify issues, queries, user request and perform impact analysis.
  • Lead investigation of reported issues, identify root cause, implement workaround and fixes to resolve issues.
  • Track all reported request, issues, etc. to closure and within SLA.
  • Review, verify & validate fixes are tested correctly before rolling out to production
  • Ensure accurate update of configuration items, including hardware, software, documentation, etc.
  • Supervision required: Works under general supervision and follows established procedures



The ideal profile should have / be

  • A degree in IT / Computer Science, further qualifications and capabilities will be an added advantage but not required (one or more of the following):
  • Knowledge in Java and MSSQL will have added advantage.
  • Possess initiative and disposition with a strong commitment and orientation towards results and high-quality standards
  • Creative and strong problem-solving skills and ability to think out of the box
  • Team player with strong communication and interpersonal skills
  • Self-motivator with positive attitude and high energy
  • Customer focused - Proficient in written and spoken English
  • Technically competent with ability to pick up new technology
  • Good analytical and Design skills
  • Good SDLC and ITIL experience
  • Strong presentation, persuasive and negotiation skills