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Business Improvement Executive

Date: 23-Nov-2022

Location: Singapore, Singapore

Company: Singtel Group

At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative. 

Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.

 

Responsibilities:

  • Coordinate with Operations and the client for ‘ideas for improvement’ process and collect feedback on business improvement initiatives.
  • Identify, implement and track process improvements that will improve customer experience and recommend failure call demand improvement initiatives within and beyond department.
  • Ensure the preparation and analysis of reports related to Speech Analytics to identify trends, special causes and provide supporting details.
  • Participate in cross-functional projects with other departments, business units, company level
  • Ensure timely and accurate project status updates.
  • Ensure projected savings on projects are actualized.
  • Follow up on post implementation issues and review till closure of the project.

 

Requirements:

  • Diploma in any discipline but preferably IT or Business Information Systems related
  • Minimum 1 year working experience in process improvement and managing projects in any industry
  • Proficient in Microsoft Excel (Intermediate) and able to use formulas to trawl data
  • Enjoys working with numbers and ability to process numbers in a logical way for readers
  • Able to present data in a simple and logical manner for readers using Microsoft Powerpoint.
  • Ability to work independently and collaborate with others
  • Meticulous with an eye for details and yet able to examine process gaps from a macro perspective

 

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.