Analyst, Business System - Direct Contract

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Date: 16-Feb-2019

Location: Singapore, Singapore

The Business System Analyst is responsible to gather, analyze and formalize user’s business requirements and processes, evaluate the feasibility of implementation and manage the scope of the project. Assist in the managing and implementing of IT projects of specific modules with quality, within the scope and to ensure deliverables are on time and conform to processes and standards.



  • Gather, analyze and formalize user’s business requirements and processes, evaluate the feasibility of implementation and manage the scope of the project.
  • Prepare project documentation such as Requirement Specifications/Use Case Specifications etc Adhere to project scope, update requirement traceability matrix, inform and record out-of-scope issues.
  • Develop technical design specification and translate the technical design into process/program specification. Involve in the design review session.
  • Make changes to configurable items, which include hardware, software, documentation, etc.
  • Participate in Coding and Code Review.
  • Assist in integration testing, system testing, User Acceptance Test & implementation activities. 
  • Prepare user manual and operations manual, and plan & facilitate training of users and operators.
  • Provide post implementation support (including production support and service requests).
  • Escalate and discuss critical issues such as scope creep with the relevant managers.
  • Conduct requirement gathering sessions. Conduct gap analysis of current business process to identify improvement opportunities.
  • Have clear and open communication with customers on project issues or clarifications
  • Track the progress and provide updates to the project manager
  • Work to resolve  problems promptly and provide an effective solution


Key Performance Indicators:

  • Developed a system that meets user requirement and benefit realization based on the business case, including schedule, cost and it associated KPI.
  • Ability to produce specifications for documentation and implementations
  • To improve Customer Experience.
  • To monitor potential delay in delivery and recommend the approach.  
  • To resolve problems promptly and provide effective solution
  • To lead, develop and maintain a respectful and trusting relationship
  • Ability to see the ‘big picture’, recognize relationships & complexities to achieve the business objectives.
  • Ability to grasp & understand usability requirements & design



  • Degree/ Diploma in Computer Science, Engineering or a related discipline
  • 2-4 years IT experience
  • Experience in IT business analysis techniques
  • Familiar with Software Development Life Cycle (SDLC)
  • Technology – MSSQL2005 & above, Visual Studio.Net Enterprise Architect, MS Server Stored Procedure
  • Domain – Familiar with Project Financial, Project management tools etc
  • Good verbal and written communication skills
  • Project Management Portfolio tools, Project Financial domain, Customer relation Mgmt, Telco domain experience preferred.
  • Project Management skill
  • Business Analysis ProfessionalTM (CBAP)

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