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Business System Analyst

Date: 10-Sep-2022

Location: Singapore, Singapore

Company: Singtel Group

NCS is a leading technology services firm with presence in Asia Pacific and partners with governments and enterprises to advance communities through technology. Combining the experience and expertise of its 10,000-strong team across 61 specialisations, NCS provides differentiated and end-to-end technology services to clients with its NEXT capabilities of digital, cloud, platforms as well as core offerings in application, infrastructure, engineering and cyber security. NCS also believes in building a strong partner eco-system with leading technology players, research institutions and start-ups to support open innovation and co-creation. For more information, visit 


We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.


Job Summary:

The Business System Analyst is responsible to gather, analyze and formalize user’s business requirements and processes, evaluate on feasibility of implementation and manage scope of project. Assist in the managing and implementing of IT projects of specific modules with quality, within scope and to ensure deliverables are on time and conform to processes and standards.

  • Gather, analyse and formalize user’s business requirements and processes, evaluate on feasibility of implementation and manage scope of project.
  • Prepare project documentation such as Requirement Specifications/Use Case Specifications etc Adhere to project scope, update requirement traceability matrix, inform and record out-of-scope issues.
  • Develop technical design specification and translate technical design into process/program specification. Involve in the design review session.
  • Make changes to configurable items, which include hardware, software, documentation, etc. 
  • Participate in Coding and Code Review.
  • Assist in the integration testing, system testing, User Acceptance Test & implementation activities.  
  • Prepare user manual and operations manual, and plan & facilitate training of users and operators. 
  • Provide post implementation support (including production support and service requests).
  • Escalate and discuss critical issues such as scope creep with the relevant managers.
  • Conduct requirement gathering sessions. Conduct gap analysis of current business process to identify improvement opportunities.
  • Have clear and open communication with customers on project issues or clarifications
  • Track the progress and provide updates to project manager
  • Work to resolve  problems promptly and provide effective solution

The ideal candidate should possess:

  • Degree/ Diploma in Computer Science, Engineering or a related discipline
  • 2-4 years IT experience
  • Experience in IT business analysis techniques
  • Familiar with Software Development Life Cycle (SDLC)
  • Technology – MSSQL2012 & above, Visual Studio .Net Enterprise Architect, MS Server Stored Procedure
  • Domain – Familiar with Project Financial, Project management tools etc
  • Project Management skill
  • Business Analysis ProfessionalTM (CBAP)
  • Project Management Portfolio tools, Project Financial domain experience preferred.
  • Good verbal and written communication skills