CX Process Analyst

At Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce that creates positive impact and a sustainable future for all.

Make an Impact by

• Analysing businesses processes, process optimization and digitalization
• Engages directly and proactively with business areas to understand business objectives and main issues.
• Proactively seeks and recommends solutions to the challenges of the business areas thinking in a scalable way
• Define KPIs and points of control for the process
• Generate and maintain process flowcharts and documentation
• Monitors and ensures adherence to established processes
• Analyse requirements to solve complex business problems through technologies and systems. Research and development of new technological tools
• Define metrics to evaluate the performance of the processes and the impact of the improvements implemented in the projects
• Negotiate and mediate with the business area to align action plans
• Assists the business areas in implementing best practices for organization, delegation, decision making and team structure to improve efficiency

Skills for Success

• Min Diploma in any field
• Excellent written, verbal communications and negotiation skills
• Capability to manage several projects, areas and stakeholders
• Strong experience analysing and improving cross functional business processes
• Proactivity in taking ownership of projects and issues
• Bonus if have telco experience, product knowledge
• Bonus if have 2 years of experience as a business process analyst or similar role
• Bonus if have experience creating process flows and documentation
• Bonus if have knowledge on Agile methodologies, Six Sigma, Lean, BPM, Project Management, Design thinking and Digital transformation desired

Rewards that Go Beyond

• Flexible work arrangements
• Full suite of health and wellness benefits 
• Ongoing training and development programs 
• Internal mobility opportunities

Your Career Growth Starts Here. Apply Now!

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.