Business Analyst/Tech Writer

It starts with YES!

At Optus, we have an ambitious goal to be Australia’s most loved everyday brand.

This role will support the delivery of the largest Federal Government Contact Centre.

Your day in the life of a Technical Writer/Business Analyst at Optus

• Ensure that technical documents comply with the required contractual obligations of different accounts, corresponding with the Technical Delivery framework implemented by the account Chief Architects.
• Develop and implement the Information governance framework which includes policy, standard, procedures and guidelines.
• Ensure Optus business documentation follows the required processes against ISO9001 standards determined by Optus quality certification.
• Ensure that all technical documents produced are managed via acceptable lifecycle processes, ensuring that quality and accuracy remains constant and consistent.

Your skills to pay the bills

• Experience in business processes, including Systems Engineering and change management.
• Successful background and experience in development of Quality Management Systems process improvement and project management
• Strong analytical, problem-solving, and reporting skills.
• Consultancy experience, especially in diagnostic, analysis, redesign, and implementation.
• Experience in using and administering Document/Knowledge Management systems.
• Proficiency in desktop applications (Word, Excel, PowerPoint, Visio) and MS Windows environment.
• You must be an Australian citizen and be eligible for Federal Government security clearance.

Perks we love at Optus

• 3 days in the office, 2 days remote – with flexible hours to suit!
• Inclusive paid parental leave, up to 14 weeks for the primary care giver
• All Optus employees have access to resources, webinars and support via the ‘Parents at Work portal’
• Own your own growth by accessing an extensive online and facilitator led learning catalogue – even earn a MBA micro-credential via OptusU (University)
• Connect at work through one of our employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans and Yarn Network
• Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office
• Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon!

Keen to see what it’s really like to work at Optus? Search #OptusLife on LinkedIn to go behind the scenes!

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au or call 1800 309 170 and we will be in touch.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity.

The Optus Talent Acquisition team are taking a break for the holiday period from 23rd December 2024 to 3 January 2025. Rest assured, your application will be reviewed and you will receive an outcome and update upon the team's return.