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Lead Data Centre Engineer

Date: 24-Nov-2022

Location: Canberra, Australia

Company: Singtel Group


So, why Optus?


At Optus, we don’t sit back and let the future happen to us - we’re out there making it. By expanding into new technology and relentlessly improving every day, we’re creating a better tomorrow for all Australians. We believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers.


About the role:


Optus Enterprise provides a high level of technical support and post-sales delivery services to Federal Government Clients – this involves design, implementation, support, and resolution to complex problems relating to data centre, routing & switching, telephone, wireless and security.


The Lead Network Engineer will demonstrate extensive knowledge and experience in comprehensive design, solution build/ implementation, scoping and technical in, but not limited to, Data Centre Networking (Cisco Application Centric Infrastructure (ACI)) domain to support various Client Delivery Teams as well as assisting and complementing the mid to junior level engineers in a mentoring as well as technical capacity.


This senior role leads and takes ownership of customer engagements, ensuring they are fit for purpose and satisfy current and future operational requirements of both client and Optus Enterprise for ongoing management.  The provision of advice and recommendations is based on both expertise and experience in leading significant projects, to address client needs. Internally the role will be responsible for providing expert technical subject matter leadership to wider Technical Operations, Sales, Professional Services and Client Delivery teams, and leveraging from broader Optus Business teams where necessary. 


Reporting to the Engineering Team Lead or the Federal Government Operations Manager, this role will work as part of a broader engineering team, and in conjunction with operational and architecture teams to deliver exceptional outcomes to our customers. 


Key Responsibilities


  • Undertaking system analysis, technical design, implementation and maintenance of solutions applied to customer infrastructure incorporating technologies such as network, IP Telephony, security, systems, optimisation and wireless solutions as applicable to the role.
  • Lead/Work with implementation teams and the customer, providing systems/network design and implementation support to ensure smooth and effective migration to new technology/versions;
  • Apply professional expertise to complex problem resolution, where precedents may not exist.
  • Work closely with project managers and share responsibility in managing customer expectations at the outset of projects.
  • Work closely the on-site Optus Service Delivery Management to ensure that network performing optimally.



About You


  • AGSVA Security Clearance
  • Broad professional work experience in Networking.
  • Experience in Data Centre Networking.
  • Experience in technical customer implementation as a lead engineer
  • Extensive experience with ACI and Cisco network security technologies.
  • Solid grasp of various SD-WAN


As a provider of essential services across Australia, Optus has a critical role in the community through keeping our customers connected to the people they love and the things that matter. It is also our priority to ensure we provide our amazing people and our customers with a healthy and safe workplace environment. In light of the significant risks posed by COVID-19, Optus expects all workers to be fully vaccinated against COVID-19, and will require vaccination for certain roles as well as access to Optus workplaces. Please speak to us if you have any questions about this policy or how it impacts you, including any concerns you might have about meeting this requirement.


Optus is a place where we let you do you. Whether you’ll be working in our corporate offices or in a retail store, we're a highly collaborative workplace, and offer a range of perks such as:

  • A competitive salary
  • Discounts on products and services
  • Ongoing training, mentoring and development opportunities
  • Up to five days of Volunteer Leave per year
  • Blended Ways of Working


We understand that flexibility means different things to different people. We're proud to offer a variety of options to work in different ways, such as our Blended Ways of Working and job share. Our Blended Ways of Working lets our people work across home and our offices. Please talk to us about how we can make this role work for you.

Curious about our culture? Go behind the scenes with our people by searching #OptusLife on LinkedIn.