Technical Writer & Information Manager

It starts with YES!

At Optus, we have an ambitious goal to be Australia’s most loved everyday brand.

Based in Canberra, ACT. This role has three key areas of responsibility – information management, business and technical writing, process analysis and documentation. A broad knowledge of the expectations held by Australian Government towards Technical Documentation in conjunction with that of Optus Delivery is required.

The Technical Writer/Information Manager will initiate and manage relationships to win support from Delivery Line Management. The role will work closely with the account Senior Leadership Teams in the review of end-to-end Technical Operation and Delivery processes.

***please note you must be an Australian Citizen for Security Clearance purposes***

Your day in the life of a Technical Writer/Information Manager at Optus

• Ensure that technical documents comply with the required contractual obligations of different accounts, corresponding with the Technical Delivery framework implemented by the account Chief Architects.
• Develop and implement the Information governance framework which includes policy, standard, procedures and guidelines.
• Ensure Optus business documentation complies with the required processes against ISO9001 standards determined by Optus quality certification.
• Ensure that all technical documents produced are managed via acceptable lifecycle processes, ensuring that quality and accuracy remains constant and consistent.

Your skills to pay the bills

• Experience in business processes, including Systems Engineering and change management.
• Strong delivery track record
• Successful background and experience in development of Quality Management Systems process improvement and project management
• Ability to write economically and clearly for an intended audience.
• Strong analytical, problem-solving, and reporting skills.
• Consultancy experience, especially in diagnostic, analysis, redesign, and implementation.
• Well-developed communication, engagement, and negotiating skills.
• Commercial acumen and sound judgement in decision making.
• Good understanding of change management concepts.
• Experience in using and administering Document/Knowledge Management systems.
• Proficiency in desktop applications (Word, Excel, PowerPoint, Visio) and MS Windows environment.

Perks we love at Optus

• Competitive salary and performance incentives
• Discounts to Optus products and services, and to over 400 retailers Australia-wide
• Training, mentoring and development opportunities (ask us about OptusU!)
• Up to five days of Volunteer Leave per year
• A “connected” day for you to use to connect to something you are passionate about
• Hybrid ways of working

Keen to see what it’s really like to work at Optus? Search #OptusLife on LinkedIn to go behind the scenes!

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au along with your preferred method of contact and we will be in touch.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity.