Technical Specialist - Mobile Assurance

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.

We're looking for a Senior Network Engineer to join our Exchange Technical Facilities team in Cannon Hill, Queensland. In this role, you'll provide Level 2 support across a range of complex network transmission equipment and associated systems — including power, HVAC, and building management systems — across Optus exchanges, data centres, and customer sites. You'll be a key technical expert, mentoring the team, driving continuous improvement, and helping keep our network running at its best.

What You'll Do

• Provide Level 2 assurance and delivery support across network systems including transmission, mobile, switching, and IP — attending multiple exchange sites to meet SLA requirements
• Act as a Subject Matter Expert for systems maintenance and commissioning, including DWDM transmission, power (DC/UPS/Generator), and HVAC facility systems
• Mentor, coach, and knowledge-share with Network Engineers, field cadets, and new starters to support their technical development
• Lead root cause analysis and contribute to process improvement initiatives in line with LEAN and continuous improvement principles
• Review and approve Permits to Work (PTWs) and change requests, and manage contractor activities to meet KPIs and best-cost solutions
• Support disaster response activities including deployment and recovery of SatCats and portable generators when required

What makes you perfect for the role?

• Tertiary qualification in Electrical, Electronics, or Telecommunications Engineering (or equivalent working experience)
• At least 10 years' experience in telecommunications, with a strong background in transmission network deployment, Ethernet, IP routing, and legacy equipment
• Hands-on experience with Helix, NeoSDR, and NSM systems, along with IP configuration of LAN ports and use of FTP/HTTP protocols
• Proven ability to diagnose and resolve complex technical faults across multiple sites, disciplines, and platforms
• Strong communication skills with the ability to engage stakeholders at all levels and remain calm under pressure
• Working experience in exchanges or data centres, with knowledge of power systems and facility support systems highly regarded

The good stuff….

• 💜 Competitive remuneration and employee discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.
• 🏠 Flexible working arrangements with opportunities to work three days in the office, two days remote or home.
• 🙌 Vibrant and collaborative office campus that includes cafes, convenience store, chill out zones, GP, post office, gym and on-site childcare centre.
• 📅 Competitive leave policies, including additional 'Connected' days to focus on culture, family, health, community, or whatever's important to you.
• 👨‍👩‍👧 We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.
• 🌱 Direct your own development and build future-ready skills with Optus U's industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.
• 🤝 Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
• 🧘 Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.
• 🚌 Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon.

At Optus, we are strengthened by others and that means valuing diversity and saying 'yes' to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email accessiblerecruitment@optus.com.au or call 1800 309 170. For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity