Change and Release Manager

The Change and Release Manager is responsible for overseeing the lifecycle of changes to customer systems, infrastructure, and applications while ensuring that releases are planned, tested, and deployed effectively with minimal disruption to business services. This role plays a critical part in balancing the need for innovation and change with the need for operational stability, working closely with the customer, technical teams, business units, and stakeholders to ensure that change and release management processes are adhered to and continually improved.

The day to day

• Change Process Ownership: Manage and maintain the end-to-end IT change management process in alignment with the ITIL framework. Ensure that all changes are logged, assessed, authorized, implemented, and reviewed.
• Change Requests: Review and assess change requests (RFCs) submitted by customers, technical teams, project managers, or business units, ensuring they are complete, accurate, and sufficiently detailed.
• Change Assessment: Coordinate with technical teams and business stakeholders to assess the potential impact, risk, and resource requirements of proposed changes.
• Change Advisory Board (CAB): Organize and chair the regular CAB meetings, ensuring that changes are properly evaluated by relevant stakeholders, risks are understood, and the appropriate approvals are obtained.
• Risk Management: Ensure risks associated with changes are identified, mitigated, and communicated. Implement backout plans for high-risk changes to ensure service continuity in case of failure.
• Release Planning: Work with development, QA, and operations teams to create release schedules, ensuring releases are planned in a way that minimizes risks and disruption.
• Automation and Deployment Tools: Work with DevOps teams to ensure that automated deployment and continuous integration/continuous deployment (CI/CD) tools are integrated into the release process to increase efficiency and reduce risks.
• Configuration Management Database (CMDB): Ensure that changes and releases are accurately reflected in the CMDB, providing a comprehensive view of all system dependencies and configurations.
• Process Refinement: Continuously review and improve change and release management processes to increase efficiency, reduce risks, and align with ITIL best practices.
• Compliance: Ensure that changes and releases comply with internal policies, industry standards, and external regulatory requirements (e.g., ISO, GDPR).

Requirements

• Australian Citizen and eligibility to hold AGSVA Baseline security clearance
• 3+ years of experience in change and release management, preferably within an ITIL framework.
• Proven experience in managing changes and releases, including experience with coordinating CAB meetings and managing release schedules.
• Strong understanding of ITIL processes, particularly change, release, and configuration management.
• Experience with ITSM tools (e.g., ServiceNow, Jira) for change and release tracking and management.
• Excellent communication and coordination skills, with the ability to engage and align stakeholders from different technical and business backgrounds.
• Risk and impact analysis skills to evaluate the potential effects of changes on the overall environment.
• Attention to detail and organisational skills for managing multiple changes and releases simultaneously.
• Experience in a DevOps or Agile environment is desired, with exposure to automated release and deployment tools such as Jenkins, Bamboo, or Ansible.

Perks we love at Optus

• 3 days in the office, 2 days remote – with flexible hours to suit!
• Inclusive paid parental leave, up to 14 weeks for the primary care giver
• All Optus employees have access to resources, webinars and support via the ‘Parents at Work portal’
• Own your own growth by accessing an extensive online and facilitator led learning catalogue – even earn a MBA micro-credential via OptusU (University)
• Connect at work through one of our employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans and Yarn Network
• Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office
• Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon!

Keen to see what it’s really like to work at Optus? Search #OptusLife on LinkedIn to go behind the scenes!

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au or call 1800 309 170. We're here to help. When you contact us, please advise your preferred method of contact and we will be in touch within 48 hours.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity.

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