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Client Service Lead, Public Service

Date: 03-May-2022

Location: Singapore, Singapore

Company: Singtel Group


NCS is a leading technology services firm with presence in Asia Pacific and partners with governments and enterprises to advance communities through technology. Combining the experience and expertise of its 10,000-strong team across 49 specialisations, NCS provides differentiated and end-to-end technology services to clients with its NEXT capabilities of digital, cloud, platforms as well as core offerings in application, infrastructure, engineering and cyber security. NCS also believes in building a strong partner eco-system with leading technology players, research institutions and start-ups to support open innovation and co-creation. For more information, visit ncs.co. 


Our close-knit teams are accelerating businesses, helping communities and growing smart cities across the region.


We advance our communities​ by partnering with governments and enterprises to harness technology. We do this by​bringing people together to​ make the extraordinary happen.​


Join us and create your own success story by making a difference at many levels. We are looking for a highly motivated individual that has proven track record to take on leadership position as Client Service Lead, Public Sector.


Position Summary:


The key mandate of this role is to drive sales through a close partnership and co-creation with key clients and to ensure that what is sold is delivered with high quality and on time on budget:


  • Drive sales,
  • Partner and co-create with clients through a consulting approach, and
  • Ensure quality delivery.


The role acts as a leading role in designated key client accounts to build trusted business relationship. As the job requires close client engagement and interaction, the Client Service Lead will need to have the right mix of strong domain and industrial knowledge to understand the complex business needs of key clients and is able to analyse their needs.  This role is integral to sustaining and growing NCS’ core business.  You will lead a client account team which comprises of a Client Delivery Lead and a Client Sales Lead.  


To be successful in this role, the individual needs to:


  • Have strong consulting abilities. As a consultant to the client, this role requires the individual to have expertise and unique knowledge in the client’s business and operating industry, in order to create differentiated and tailored value prepositions for the key client accounts.  This will be in Digital Organisation Design, Digital Strategic and Master Planning, Business Case Development, etc. 
  • Ability to engage the clients C-suite to help them solve biz problems, ideate their digitalisation roadmap and help clients seize biz opportunities through use of technology


The ideal profile should have / be:

  • Degree in any discipline
  • Background in client leading service, and with IT business exposure regionally
  • Minimum 15 years or more in IT or ICT Consulting industry with 8 years or more experience focusing on key account Industry in Singapore Public Sector
  • Key account domain knowledge in industrial & commercial
  • Good knowledge in ISO55001
  • Ability to architect value and have good sales acumen
  • Lead and develop long-term relationship with customers during business development and project delivery
  • Deep experience in Professional Services organization setup, especially in working driving client engagements and delivering projects
  • Strong collaboration and teaming experience, and ability to work with both senior leadership as well as operational and working level executives.
  • Excellent relationship and stakeholder management skills - capable of dealing with people across all levels of a large, complex, fast moving organisation with constant transformation to stay market relevant