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Cloud Operator

Date: 12-May-2022

Location: Singapore, Singapore

Company: Singtel Group

Responsibilities:


Performs defined tasks per documented instructions/processes.
Monitors and manipulates daily system jobs.
Maintains operations by monitoring error and stoppage messages, observing peripheral equipment, and making adjustments in the process.
Generates reports from batch jobs and distributes to customers.
Maintains incident logs for all monitored systems.
Continuously monitors and reacts to IT operations processing schedule.
Responds to incoming telephone calls, email, and voice mail inquiries from customers.
Receive and response to alert from monitoring system, escalate alert without pre-define instruction to level 2 support team.
Maintains client confidence and protects operations by keeping information confidential.
Contributes to team effort by accomplishing related results as needed.

work in 24x7 shift, 12 hour each shift.