Collection Risk Lead

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband, and digital solutions.

As the Collection Risk Lead, you will shape and deliver strategies that enhance operational efficiency while supporting customers experiencing financial difficulty, helping to reduce debt and avoid involuntary disconnections wherever possible.

Your day to day will consist of

• Design and implement data-driven early collections strategies to improve rates and reduce costs.
• Build risk assessment to enhance decision-making.
• Collaborate with product and operations teams to roll out strategy changes.
• Track performance, AOP benefits, and drive continuous improvement.
• Work with the Risk Modelling team on model and rule builds, ensuring timely testing and deployment.
• Maintain clear documentation and governance for audit readiness.
• Engage stakeholders to align on policy and timing changes with cases.

What You Bring

• Proven expertise in credit risk oversight, policy formulation, and implementation within collections environments.
• Strong analytical skills with the ability to quantify and communicate the impact of policy changes effectively.
• Outstanding collaboration skills to work seamlessly with credit modelling, operations, collections, product, and analytics teams.
• Flawless ability to mentor and guide on policy interpretation and compliance, ensuring strict adherence to regulatory standards.
• Demonstrated success in supporting governance forums, risk committees, and regulatory reporting with high-quality documentation and recommendations.
• Ambitious approach with a drive to ensure compliance and enterprise risk appetite alignment.

The good stuff….

• Competitive remuneration and employee discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.
• Flexible working arrangements with opportunities to work three days in the office, two days remote or home.
• Vibrant and collaborative office campus that includes cafes, convenience store, chill out zones, GP, post office, gym and on-site childcare centre.
• Competitive leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever’s important to you.
• We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.
• Direct your own development and build future-ready skills with Optus U’s industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.
• Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
• Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au or call 1800 309 170. We're here to help. When you contact us, please advise your preferred method of contact and we will be in touch within 48 hours.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity