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Senior Operations Manager (Command Centre Lead)

Date: 05-Jan-2022

Location: Singapore, Singapore

Company: Singtel Group

At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative. 

Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.

 

 

Singtel, Asia’s leading communications technology group, provides an extensive range of telecommunications and digital services to millions of consumers and businesses across Asia, Australia, Africa and the USA. With over 140 years of innovation behind us, we continue to push boundaries in our networks and services, to enrich lives and transform businesses.

 

Our core values – Customer Focus, Challenger Spirit, Teamwork, Integrity, and Personal Excellence – shape the way we work. We are passionate about making a difference and have an open and inclusive culture where everyone is empowered to do their best. Our diverse business means you will enjoy unique opportunities and rewarding experiences to learn and grow your career in a dynamic industry.  

 

Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020

 

 

Key Responsibilities:

 

  • Overall responsibility for Command Centre day to day operations.
  • Lead the Command Centre operations in terms of 24x7 end-to-end monitoring, major incident management, rapid response to major incidents and driving of root cause analysis for both reactive and proactive problem management.
  • Ensure that operations are sufficiently and adequately staffed with rightly skilled resources to support production operations.
  • Work with the Service Owners, Process Owners/Managers, Operations, Technical and Application delivery teams to ensure service operations are managed within SLAs and expectations.

 

The ideal candidate should have/ be:

 

  • Minimum 10 years’ relevant experience in IT operations management
  • Experience in applications management or infrastructure operations support
  • Extensive knowledge and experience in major incident management, problem management and event management
  • ITIL V3 foundation certificate
  • Ability to lead, influence and coordinate resources to achieve results
  • Proven analytical and problem-solving skills
  • Autonomous and self-motivated
  • Excellent relationship building and management skills
  • Excellent communication (verbal and written) skills
  • Strong influencing and persuasive ability
  • Effective presentation skills
  • Demonstrates initiative and a commitment to continuous improvement
  • Ability to perform under pressure
  • Flexibility in approach to problem solving

 

#LI-VO1

 

We believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative.