Commercial Contract Manager

Date: 19 Jul 2024

Location: Sydney, Australia

Company: Singtel Group

At Optus, we don’t sit back and let the future happen to us - we’re out there making it. By expanding into new technology and relentlessly improving every day, we’re creating a better tomorrow for all Australians.

We believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers.


In this role you’ll be joining a team focused on working across multi-party agreements as a commercial contract manager throughout the contract lifecycle from pre-contract to post contract, assisting with gaining incremental business and resolving commercial disputes with favourable outcomes.

As a commercial contract manager, working on one or more Tier 1 customer contracts (high-value ICT and evolving customer-facing accounts; in the Federal Government Sector).


The Day to Day

· Manage the development of, drafting, documentation and approvals of contracts, contract changes, and Statements of Works with Customer and Suppliers and all relevant stakeholders.

· Provide a single management point for escalation of customer contractual and contractual commercial issues, disputes and settlements with respect to contractual requirements.

· Interpret, implement and monitor contract obligations. Responsible for tracking and monitoring contract changes, deliverables, risks, maintaining associated registers.

· Sales support for new business opportunities with negotiation and drafting of customer and supplier agreements, amendments, statements of works and project activities

· Ensuring a robust post-sales contract management relationship is created with expectation and service quality front of mind.

· Be the single point of contact for critical issue of customer / subcontractor contractual commercial issues, disputes, and settlements with respect to contractual requirements. Identify areas to improve the commercial performance of the account including reducing potential exposures or claims from customers or suppliers

· Negotiate and approval of 3rd party supply contracts and Statements of Work.

· Commercial Risk Management – Interpret, implement and monitor contract obligations (tracking changes, risks and maintaining registers).

· Lead review and sign-off on major services agreements.


Why you are our next Commercial Contracts Manager

You will work with the account team and the customer to help review contracts, identify risk, manage risk and mitigation strategies, oversee Optus and the customer’s compliance to contracted commitments, assist in sales enablement for new opportunities, and grow customer satisfaction.

You will bring demonstrated previous experience in a same or similar position coupled with high level relationship skills and the ability to create/implement plans accordingly. Your high attention to detail and ability to identify/solving for solution will be pivotal. Additionally, you will also bring to the role:

· Relevant Contract Management and project management experience.

· Proven track record in drafting, reviewing and negotiating contract schedules, statements of work, variations and change requests to completion with minimal reliance on Legal support.

· Ability to shape and negotiating complex customer contract agreements and commercial structures.

· Strong commercial, business, negotiation skills and risk management experience.

· Significant experience in ICT, customer-facing and outsourcing services that include strategic business partnering with both customers and suppliers.

· Experience in leading sophisticated commercial disputes to closure.

· Great communication skills and ability to build relationships with diverse teams – this is a customer facing role you will working on the for term of the contract.

· Proven ability to influence in providing business/technical leadership and tactical advice, aligning account plans and activities with broader divisional unit plans.

· Baseline government clearance/willingness to obtain the requisite government clearances.


What’s in it for you?

· Competitive salary and performance incentives

· Discounts to Optus products and services, and to over 400 retailers Australia-wide

· Training, mentoring and development opportunities (ask us about OptusU!)

· Up to five days of Volunteer Leave per year

· A “connected” day for you to use to connect to something you are passionate about

· Hybrid ways of working

· Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office

· Sydney Campus; 20mins from CBD via our Optus bus. Our 999 Metro Connect service connecting you to and from Macquarie University Metro Station to Optus Campus every 6-8 minutes, morning and afternoon!

Keen to see what it’s really like to work at Optus? Search #OptusLife on LinkedIn to go behind the scenes!

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers,

including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email along with your preferred method of contact and we will be in touch.

For more information on Diversity, Inclusion & Belonging at Optus