Consultant, Data Centre & BCP

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region. 

As a Senior Consultant,(Data Centre & BCP), you will be responsible to manage and oversee the Building Management at NCS Bedok (BM2) and includes supporting Building Facilities on 24x 7. 

What will you do? 

Oversee building and Data Centre facilities recording and reporting on the BMS / EMS / Fire D&P / Chiller / Electrical etc.
Administrator for preventative maintenance programs to ensure that equipment is properly serviced & maintained
Maintain good documentation of facilities and / or equipment maintenance
Prepare monthly SLA reports for equipment uptime, power usage & temperature readings
Respond to emergency situation and be on 24×7 standby duty
Scheduling and tracking of servicing jobs and vendor management on a day-to-day basis
Maintain high customer service level standards
Respond & perform remote requests within SLA
Deliver ITIL compliance process conformance for incident, problem and change management
Ensure effective implementation of safety, security and customer support policy and procedures
Coordinate and provide support to contractors and vendors as well as inspecting completed work
Provide data & information for Incident Report
Liaise with users/customers on project related operational matters
Respond promptly to incident and escalate immediately to next level support as per pre-defined procedure
Assist in investigating and troubleshooting of reported issues.
Assist in enforcing security access authorization base on authorization list provided by Project Manager/Owner
Participate in DR Exercise
Ability to engage middle to top management
Comply to ITSM/ITIL methodologies in daily operation e.g. Change, Incident & Problem management
Sharp technical, analytical, and holistic problem-solving abilities
Set guidelines, policies and procedures and drive the execution
Process excellent customer service skills
Proficient in leading integrated process teams, as well as coordinating and communicating customer requirements
Be proactive in highlight potential issues or service improvement
Provide supporting documentation, reports, and other information to management/customers
Lead a team and be a mentor to juniors

The ideal candidate should possess: 
• Minimally five (5) years of proven operations management track record in a large scale data centre project(s); 
• Minimally three (3) years of proven team leading experience managing cross-functional teams in large matrix organisation; and 
• Have demonstrated knowledge of IT service management through achievement of industry certification such as ITIL4 foundation.
• Experience with enterprise monitoring tools and privileged access solutions.

Work Environment:
• Office-based at client sites.
• Fast-paced and dynamic environment.
• Collaborative team culture

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.  

Together, we make the extraordinary happen.  

Learn more about us at ncs.co and visit our LinkedIn career site