System Administrator

At Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce that creates positive impact and a sustainable future for all.

The Sys Admin is responsible for managing day to day support of operational tasks, requests, incidents and changes meeting customer’s requirements and Service Level Agreements. He/she will also provide support to the System engineer/team lead based on tasks assigned and not limited to:

• conduct health check, conduct infrastructure monitoring, handle customer queries, investigate incidents reported, resolve the incidents, apply fixes, and to ensure that incidents reported are tracked and resolved till closure
• cooperate with internal/external stakeholders to achieve work/task objectives set out by the system engineer/team lead/Managers.
• Install/configure software/hardware, manage servers/tools
• Setup accounts (AD or non-AD), laptops, workstations, servers
• Monitor performance and maintain systems according to requirements 
• Ensure security through access controls, backups and firewalls
• Analysing, troubleshooting, and correcting system problems remotely/on-site
• Responsible for documenting incident RCA report the configuration of the system and system performance tuning
• Responsible for security compliance, patching, health check & hardening remediation
• Performing routine audits of systems and software and perform system devices backups
• Performing standard or project change request as per change window (non-business hours)
• Applying operating system updates, patches, and configuration changes
• Provide on-call 24 x 7 support on a rotating basis

Skills for Success:

• Diploma/Degree in Computer Science / IT or equivalent
• 2 years of experience in Windows/VMware support and maintenance
• Good to be certified: ITILv3 Foundation / Microsoft Windows Server Administration / Microsoft Azure