#EDMS2020 Systems Engineer
Date: 16-Feb-2021
Location: Singapore, Singapore
Company: Singtel Group
NCS is a leading information and communications technology (ICT) and communications engineering services provider across the Asia-Pacific region. We are headquartered in Singapore and a wholly owned subsidiary of the Singtel Group. We have in-depth domain knowledge and unique capabilities that create business value for customers. We offer a broad range of services, including consulting, systems development and integration, business process outsourcing, infrastructure management and solutions, and technology solutions.
As a Systems Engineer, the broad area of your job responsibilities will cover the following:
- Manage system changes through change request process & provide status reports to the relevant parties.
- Respond promptly to incidents, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties and management.
- Monitor & measure the performance & availability of systems proactively; implement corrective actions identified to improve performance & availability.
- Monitor and adhere to the agreed service levels, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
- ITIL Foundation certified, familiar with ISO 9001/ISO 27001 and participated in system audits.
- Ensure systems always comply with security policies, including vulnerability assessment, patching, and hardening.
- Lead team members to identify, research, and resolve technical problems
- Regular 8x5 support but required to be on standby for 7x24 support. Expected to work during off-peak hours on system activities
- Knowledge of Hyper Converged Infrastructure architectures.
- Experience in hypervisor, software defined network, software defined storage, cloud orchestration and automation, NGFW, storage and backup.
- Knowledge of HA clustering and middleware products such as application servers and web servers
- Proficient in coordinating and communicating customer requirements
The ideal candidate should possess:
- Minimum Diploma/Degree in Computer Information Systems or related field.
- Minimum 5-6 years of relevant working experiences
- Must Possess ITIL v3 Foundation Certification
- Good knowledge in UNIX/Linux system OS administration
- Knowledge of cloud operations and virtual technologies
- Ability to prioritize effectively and work with a sense of urgency
- Effectively communicates with teammates and managers
- BCP/DR(Business Continuity Plan/Disaster Recovery) System OS recovery process
- Good team player/leader and self-starter
- Excellent troubleshooting skills
- Experience in shell scripting
- Good UNIX/LINUX Server Administration ability
- IBM RHEL, AIX and Oracle Solaris OS Certification/ Training preferred.