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Consumer Digital - Digital Operation Manager

Date: 08-Aug-2019

Location: Singapore, Singapore

Company: Singtel

To lead and uplift the Consumer Digital Team towards Operational Excellence. You are required to manage, operate and provide Production Support on all the Digital Platforms in Singtel Consumer SG. These platforms include the Digital Channels (e.g. Singtel.com, my Singtel App) and the Digital Enablers (e.g. Payments, Notifications, IAM). This role is required to work in close partnership with all the respective POs (Platform Owners), ensuring that POs are fully aware of all Production aspects, regardless of whether it is planned or ad-hoc. This role will require you to constantly be informed about all Production aspects, as well as optimizing Production processes through RPA.

 

Responsibilities

  • Lead the Operations team to manage Production Support on all Digital Platforms
  • Provide operational support to the POs of the Digital Platforms
  • Uplift the Consumer Digital team towards “Operational Excellence”
  • Monitor key metrics that are relevant to the health of Production
  • Own and manage backlog for content authoring
    • Setup governance around authoring and publishing rights. Manage user access
    • Work with stakeholders and design team for content management requirements
    • Document key process and provide training to stakeholders
  • Own and manage backlog for Production configuration (no coding/IT)
    • Setup governance around Production configuration. Manage user access
    • Work with stakeholders for configuration requirements
    • Document key processes
  • Own the release management process
    • Work with the POs to consolidate their agile release roadmap into a single view
    • Work with IT to track and consolidate the waterfall release roadmap for each release
    • Coordinate with IT to roster resources to support each release
  • Own the release management process
  • Work with the POs to consolidate their agile release roadmap into a single view
  • Work with IT to track and consolidate the waterfall release roadmap for each release
  • Coordinate with IT to roster resources to support each release
  • Own and manage QA testing, strive for automation where possible
  • Collaborate with IT to address Production incidents and meet SLAs

 

The ideal candidate should have/be:

  • Diploma or Degree
  • 5 years experience in managing and operating Digital platforms
  • Strong Business acumens
  • Data orientated
  • Operationalizing and improving uptime of Production systems
  • Leadership qualities
  • Good communication skills

 

 

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