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Consumer Digital - Manager, Digital Platform

Date: 07-Aug-2019

Location: Singapore, Singapore

Company: Singtel

To own and accountable for the overall delivery and operations given product/platform. This role will manage the product/platform and be enabler for all Digital related tasks in Singtel Consumer SG. In partnership with the Agile Technical Lead, you will lead the agile team to deliver shared product/platform solutions that address business needs, achieve cost efficiency and is highly scalable. This role will require you to stay up to date and drive adoption of the latest digital techniques and approaches to develop best in class products and experiences for the business and for customers

 

Responsibilities

  • Accountable for the overall delivery and operations of the product/platform and prioritize the backlog to meet business needs and maximize business uplift
  • Lead and operate the agile squad, adopt sustainable agile practices
  • Define and develop the governance framework and SLAs (Service Level Agreements)
  • Syndicate with business stakeholders, project their volume requests, advise them on best practices
  • Collaborate with other Singtel systems to frame the process flow that are relevant, timely and contextual.
  • Work with the UX Writer, to ensure consistency of content across material
  • Interface with the various digital channels (web/app) for the right call-to-action and drive traffic and digital adoption.
  • Jointly accountable with the technical lead to build and deliver the entire framework.
  • Accountable to meet the Customer Experience metrics and Service Level Agreements
  • After go-live, accountable to run the production operations and enforce SLAs
  • Engage with MM stakeholders on requirements gathering, request prioritization, conflict resolution and cascading/enforcement of governance

 

The ideal candidate should have/be:

  • Diploma or Degree of  Engineering, Computing.
  • 5 years experience in managing and operating Digital Channels/Projects and leading agile teams
  • Strong Business acumens
  • Data orientated
  • SME for Digital Notifications
  • Agile certification
  • PPM/PMP certification
  • Leadership qualities

  • Good communication skills

 

 

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