Consumer Networks - Associate Engineer, Mobile Voice (115678)

Realise your full potential with Asia's leading communications group. While we take pride in our 140-year heritage, our philosophy is to always look forward and evolve. Today, we are a leader in cutting-edge ICT innovation and digital advances, powered by a vast network of offices in countries and territories across Asia Pacific, the Middle East, Europe and the USA. Come be a part of our dynamic organisation as we create the infocomms landscape of the future.

Responsibilities:

• Responsible for the operations of the mobile PNF (Physical Network Function) and VNF (Virtualized Network Function) platforms are being maintained optimally.   
• Ensure that service quality & performance of Voice and other circuit switched related services are maintained at high quality with statics collation, analysis and monitoring.
• Operate and maintain the mobile nodes i.e. UDC/MSC/MGW/IMS/RNC for optimal performance and ensure faults and alarms are being attended timely to minimize possible service degrade. 
• Responsible for test and roll-out of new mobile-related products and services in a timely manner. 
• Provide 2nd/3rd tier technical support to 24-hour network operations center and Customer Care for system-related, service-related faults and customer complaints.
• Troubleshoot and perform root causes failure analysis for software and hardware faults related to system and service.
• Perform service verification, testing on applications of software upgrades and updates for mobile nodes i.e.   UDC/MSC/MGW/IMS/RNC together with its associated nodes. 
• Ensuring the software level of the mobile system nodes are updated timely within upon the availability of patches from vendor. 
• Liaise and coordinate with the network vendor for regular system upgrades, installation and maintenance.
• Perform disaster recovery expeditiously in times of service disruptions so as to minimize service downtime and revenue loss.  

The Ideal Candidate should have/be:

• A good engineering or computer diploma preferably in the area of computer network and wireless communications engineering. 
• Must be a team player coupled with strong communication, organizational and interpersonal skills with ability to work independently. 
• Familiar with Mobile technology such as UMTS and LTE.
• Must possess drive and energy to embrace new technologies i.e. Virtualization, Cloud computing and also keen interest in developing ways to improve customer experience.
• Able to work during non-office hours on an occasional basis and be on 24 x 7 hours’ standby alert for ad-hoc faults or service degradation. 
• Familiar with IP Technologies i.e. TCP/IP, switch and router will be an added advantage.
• Working experience in mobile switching equipment and knowledge of any major mobile switches such as Ericsson/Huawei/Nokia will be an added advantage.

Let’s shape a better world through technology. Join us to lead the change.

Note to Recruitment Agencies

In sourcing for candidates for particular roles, the Singtel Group works only with a panel of selected recruitment agencies expressly engaged under written agreements. Even then, these agencies are only activated from time to time for specific recruitment exercises for particular roles under instructions expressly issued by a member of the Singtel Talent Acquisition team.

Except under such circumstances, no agency shall source or attempt to source any candidates for the Singtel Group. The Singtel Group will not pay nor be obliged or liable to pay any recruitment fees of any kind whatsoever to any agency where candidate CVs are submitted to the Singtel Group by such agency on an unsolicited or speculative basis.

The Singtel Group reserves all rights to directly contact any candidate to which such CVs relate without any obligation or liability whatsoever to the agency concerned (including without limitation any obligation or liability to pay any recruitment fees of any kind).