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Consumer Networks - Engineer, IPTV Engineering (118267)

Date: 05-Nov-2020

Location: Singapore, Singapore

Company: Singtel

Realise your full potential with Asia's leading communications group. While we take pride in our 140-year heritage, our philosophy is to always look forward and evolve. Today, we are a leader in cutting-edge ICT innovation and digital advances, powered by a vast network of offices in countries and territories across Asia Pacific, the Middle East, Europe and the USA. Come be a part of our dynamic organisation as we create the infocomms landscape of the future.




  • Support Product unit in the expansion of IPTV and OTT infrastructure to meet BAU growth
  • Support Product unit in roll out of new IPTV and OTT Systems, applications and features
  • Manage the financial health (Opex) of department and manage the Repair and Maintenance contract with Suppliers
  • Responsible to implement and rollout of IPTV and OTT systems, applications and features.
  • Responsible for the Tier-2 operations and maintenance of IPTV, OTT systems and applications
  • Tier 2 service recovery/secretariat role in Incident Management. 
  • Responsible for the monitoring of the performance, reliability and availability of IPTV and OTT systems and applications, thereby ensuring that the SingtelTV service availability is up at all times and circumstances, including during events of high viewership whether planned or otherwise.
  • Manage and maintain performance dashboard for the IPTV and OTT infrastructure
  • Provide engineering support during the lifespan of the systems e.g. feature upgrade, replacement, etc.
  • Review and establishes new procedures, automation of process and operation workflow and alarm correlations as and when necessary as a continuous improvement effort to improve service quality and customer satisfaction for SingtelTV service.
  • Provide mentorship and development of staff


The Ideal Candidate should have/be:

  • Degree in Computer Engineering or Electrial Engineering
  • 1 year or more experience in Video/Media industry (Design, implementation and tier 2 operation)
  • Good knowledge of IPTV and OTT technology and architecture 
  • Good understanding of Broadcasting technology
  • Good IP networking knowledge eg L2, L3 switching and routing (e.g Nokia and Huawei routers and switches). Firewall, DHCP, DNS, CCNA Cisco certification CCNA (CCDA is a plus).
  • Good Knowledge of Layer 4 and above protocols such as TCP, DNS, DHCP etc
  • Basic understanding of Service layer technologies such as Service-Oriented Architecture (SOA), .Net framework, web services, 
  • ITIL V3 Foundation Certification
  • Good understanding of supporting framework such as Billing/Mediation and Provisioning
  • Good report writing and presentation skills, conversant in the use of Microsoft Word, Excel, Powerpoint and Project
  • Proficient understanding of change management and method of procedure framework
  • Proficient Incident Management competency including more in-depth troubleshooting using debugger, probes, scripts, syslogs, etc. liaison with vendors Tech Support or R&D for fault diagnosis & escalation
  • Proven negotiation skills with external parties
  • Basic appreciation of legal terms and contract law
  • Good leadership skills
  • Good understanding of Budgeting framework and process


Let’s shape a better world through technology. Join us to lead the change.

Note to Recruitment Agencies

In sourcing for candidates for particular roles, the Singtel Group works only with a panel of selected recruitment agencies expressly engaged under written agreements. Even then, these agencies are only activated from time to time for specific recruitment exercises for particular roles under instructions expressly issued by a member of the Singtel Talent Acquisition team.

Except under such circumstances, no agency shall source or attempt to source any candidates for the Singtel Group. The Singtel Group will not pay nor be obliged or liable to pay any recruitment fees of any kind whatsoever to any agency where candidate CVs are submitted to the Singtel Group by such agency on an unsolicited or speculative basis.

The Singtel Group reserves all rights to directly contact any candidate to which such CVs relate without any obligation or liability whatsoever to the agency concerned (including without limitation any obligation or liability to pay any recruitment fees of any kind).