Credit Management Executive

An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every "hello" at Singtel opens doors to new initiatives, growth, and BIG possibilities that takes your career to new heights. So, when you say hello to us, you are really empowered to say…“Hello BIG Possibilities”.

Singtel is where Technology meets Purpose.

We're building an AI-first telco for the future—connecting people, businesses and communities through trusted networks, intelligent digital services and next-generation technology.

From transforming everyday experiences in mobile, broadband, entertainment and lifestyle services to enabling enterprises with AI, 5G+, cloud, cybersecurity, data centres and digital platforms, we create the technology that powers how millions live, work and connect.

At Singtel, your work creates real impact. You'll solve meaningful challenges, shape critical digital infrastructure and help build secure, resilient and AI-enabled solutions that serve businesses, digital ecosystems and communities across the globe.

This is where BIG Possibilities become reality. Whether you're engineering intelligent networks, advancing sovereign AI cloud platforms, strengthening cybersecurity, designing seamless customer experiences or driving sustainable innovation, you'll be part of teams shaping the future of technology.

Backed by decades of expertise and driven by a culture of continuous learning and innovation, Singtel offers the scale, opportunities and support to help you grow your career while making a difference where it matters most.

How You will Make An Impact:

• Manage the end-to-end accounts receivable portfolio for assigned corporate customers.
• Monitor customer accounts and proactively identify credit risks, overdue balances, and potential bad debt exposures while implementing timely collection strategies to minimize delinquency.
• Engage customers through professional collection activities, including payment follow-ups, reconciliation of accounts, dispute resolution, and ensuring accurate posting of payments.
• Collaborate internally with Sales, Billing, Finance, and Network teams to resolve billing disputes, pricing issues, service-related disputes, and other matters that impact collections and customer experience.
• Review and assess requests for sales order releases.
• Execute service suspension and restoration activities in accordance with company credit policies while maintaining appropriate customer communication.
• Conduct comprehensive credit assessments by analysing financial statements, payment behaviour, and credit exposure to evaluate customer creditworthiness.
• Lead and facilitate Debt Review meetings with Sales and key business stakeholders to review aged receivables, identify collection strategies, and drive action plans for key accounts.
• Prepare and analyse monthly aging reports, collection performance dashboards, credit exposure reports, and management reports to support business decision-making.
• Maintain strong governance by ensuring compliance with internal credit policies, financial controls, audit requirements, and regulatory guidelines.
• Support both internal and external audit activities by providing timely documentation, analysis, and responses to audit queries.
• Participate in continuous improvement initiatives by identifying opportunities to streamline credit management processes and enhance operational efficiency through automation and system enhancements.
• Perform other ad-hoc assignments and projects as required.

Skills to succeed in the role

• Diploma in Accounting, Finance, Business Administration, or an equivalent field.
• Experience in Credit Management, Accounts Receivable, Collections, or a related finance function.
• Strong understanding of credit assessment principles, accounts receivable processes and collections.
• Strong analytical, critical thinking, and problem-solving skills with keen attention to detail.
• Excellent interpersonal and communication skills with the ability to engage stakeholders across various business functions and build positive customer relationships.
• Proactive, customer-focused, and able to manage challenging conversations professionally.
• Highly organized with the ability to prioritize multiple tasks, manage competing deadlines, and perform effectively in a fast-paced environment.
• Proficient in Microsoft Office applications, particularly Excel. Experience with SAP system or credit management platforms will be an advantage.
• Self-motivated team player with a continuous improvement mindset and willingness to embrace change.

Are you ready to say hello to BIG Possibilities?

Join Singtel to shape what's next and accelerate your career through meaningful work, continuous learning, and real impact