Credit Management Executive

Why Optus?

We are a business fuelled by optimism, unwavering customer focus and a team of amazing people.

And that’s where we come in…. “the amazing people” part!

We don’t sit back and wait for the future to happen, we are out there crafting our own path through new technology, innovation, and investment. We are truly a challenger brand, with challenger spirit.

The Credit Management Executive, is responsible for the timely collection of overdue accounts and for ensuring that accounts are collected in accordance with established guidelines and agreed terms resulting in improved cash flow and reduced bad debt write-offs.

Please note this role will be for a 9 month fixed term contract.

Your day to day will consist of...

• Collection of outstanding accounts in accordance with company policy
• Communicate, either via telephone, email or face to face, with clients to negotiate payment arrangements on outstanding balances on escalated matters
• Ensure actions taken to recover overdue amounts are clearly noted on all customer accounts. This includes the requirement to audit the standard of notes recorded
• Establish satisfactory payment patterns for accounts, in accordance with performance standards
• Review overdue accounts daily to ensure accounts are trading within the agreed trading terms

What makes you perfect for the role?

• Solid experience in a similar Collections Role, with exposure to the delivery of 360 degree feedback
• Ability to demonstrate a high level of creativity and compassion to achieve a high level of service standard, in both Customer Service and the Collection of Overdue Accounts
• Previous experience working in Telco or a large complex organisation advantageous
• High level interpersonal skills including demonstrated verbal and written communication skills necessary to communicate effectively at all levels, with team members, customers and members of other work groups
• Proven problem solving skills to ensure problems are efficiently and effectively resolved to the satisfaction of the customer and in accordance with Optus objectives

Optus is a place where we let you do you. We offer a range of benefits including:

• Competitive salary and performance incentives
• Discounts to Optus products and services, and to over 400 retailers Australia-wide
• Training, mentoring and development opportunities (ask us about OptusU!)
• Up to five days of Volunteer Leave per year
• A “connected” day for you to use to connect to something you are passionate about
• Hybrid ways of working
• Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office
• Sydney Campus; 20mins from CBD via our Optus bus. Our 999 Metro Connect service connecting you to and from Macquarie University Metro Station to Optus Campus every 6-8 minutes, morning and afternoon!

Curious about our culture? Go behind the scenes with our people by searching #OptusLife on LinkedIn!

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au along with your preferred method of contact and we will be in touch.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity.