Credit Management Remediation Consultant (12-month contract)

Location: NSW/VIC/SA

Why Optus?  

We are a business fuelled by optimism, unwavering customer focus and a team of amazing people.  

And that’s where we come in…. “the amazing people” part!  

We don’t sit back and wait for the future to happen, we are out there crafting our own path through new technology, innovation, and investment. We are truly a challenger brand, with challenger spirit. 

Reporting to the Billing and Credit Governance and Compliance Manager the Credit Risk Governance and Remediation Lead is accountable for the effective management of incidents requiring immediate remediation of credit management actions.  

Your day to day will consist of... 

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Lead on behalf of Billing and Credit with legal, privacy, regulatory, IT, compliance and internal fraud teams to ensure that incident response conforms to Optus' obligations and is managed with confidentiality or privilege as required.  

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Monitor, track and optimize the end-to-end control framework in accordance with Incident response requirements.  

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Develop Billing and Credit Business Impact Assessment & Business Continuity plans through engagement and interviews of senior leaders across both Business Units to capture critical business functions. 

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Ensure clear lines of responsibility and accountability for incident response to ensure key actions are taken and managed in accordance with Optus’ obligations 

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Managing conflicting priorities and competing deadlines across multiple products and sales initiatives and deliverables  

What makes you perfect for the role? 

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Extensive experience as a Business Analyst, with a focus on remediation initiatives and data management  

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Excellent written communication skills that meet the standard of policy and regulatory response copy writer  

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Expertise in Credit, Fraud and Collections systems and industry codes and regulations  

Optus is a place where we let you do you. We offer a range of benefits including: 

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3 days in the office, 2 days remote – with flexible hours to suit! 

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Inclusive paid parental leave, up to 14 weeks for the primary care giver 

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All Optus employees have access to resources, webinars and support via the ‘Parents at Work portal’ 

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Own your own growth by accessing an extensive online and facilitator led learning catalogue – even earn a MBA micro-credential via OptusU (University) 

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Connect at work through our employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans, Yarn Network, Wellbeing Network and Young Professionals. 

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Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office 

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Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon! 

Curious about our culture? Go behind the scenes with our people by searching #OptusLife on LinkedIn!  

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au or call 1800 309 170.

We're here to help. When you contact us, please advise your preferred method of contact and we will be in touch within 48 hours. For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity.