Customer Care Officer (1 year Direct Contract)

Date: 13 Nov 2023

Location: Singapore, Singapore

Company: Singtel Group


At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers.We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative. 


Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.


Be a Part of Something BIG!  

We are looking for a Customer Care Officer to join our Customer Success Team. As a Customer Care Office, you will be responsible for ensuring that our customers receive the highest level of service and support, and for maintaining positive relationships with them. The Customer Care Officer will be the first point of contact for customers, and will be responsible for handling inquiries, resolving complaints, and addressing any other issues that may arise.


Make an Impact by:

  • Act as the first point of contact for all customer inquiries via phone, email, and chat.
  • Respond to customer inquiries promptly and professionally, and escalate any complex issues to the appropriate department or senior staff member.
  • Handle customer complaints and concerns, and work to resolve them in a timely and satisfactory manner.
  • Keep accurate records of customer interactions, including complaints and resolutions, and update customer records as necessary.
  • Provide product information and technical assistance to customers as required.
  • Maintain a high level of knowledge about our products and services, and stay up-to-date with industry trends and best practices in customer care.


Skills for Success 

  • Minimum 'N' Level and above (in any fields)
  • Excellent communication skills, both verbal and written.
  • Strong problem-solving skills and ability to think critically.
  • Demonstrated ability to multitask and manage time effectively.
  • Ability to work in a fast-paced and dynamic environment.
  • Strong attention to detail and ability to work independently.
  • Ability to remain calm and professional under pressure.
  • Familiarity with customer service metrics and KPIs is a plus.
  • Willing to commit to alternate half-day Saturdays


Your Career Growth Starts Here. Apply Now! 


We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.