Customer Care Officer (SME Business Hotline)

We are searching for passionate team players to join us as a Contact Centre Business SME Rep who can help to deliver an amazing and delightful customer experience for our business customers.

Our representatives reach out to our customers through calls, chats or emails on their queries /feedback and walk them through basic troubleshooting.

Responsibilities

• Manage inbound calls, concurrent chats enquiries or business emails in a timely manner.
• Provide extensive knowledge about specific products and services to resolve customer issues
• Maintain records of all conversation interactions for accurate case history
• Meet personal/team qualitative and quantitative targets
• Navigate multiple technology applications
• Maintain a positive and helpful approach in interactions with all customers

Requirements

• Previous experience in a customer support role is a plus
• Strong written and verbal communication skills along with active listening
• Ability to work in a fast-paced environment
• At least 5 GCE ‘O’ level credits (including English) or SPM P3 and above (including English)