Customer Care Officer - GOMO

Be a part of something BIG!

We are looking for a Customer Care Officer who thrives in a fast-paced digital environment and enjoys engaging customers through chat and voice interactions. This role supports GOMO Operations across Mobile and Broadband services for both Business and Consumer segments, playing a key role in delivering seamless support for enquiries, billing, and technical assistance.

Make an impact by:

• Handling incoming and outgoing customer enquiries via chat, voice, and other channels
• Processing service applications and coordinating back-office or self-service requests
• Following up on and resolving customer issues and complaints to ensure timely and satisfactory closure
• Identifying cross-sell and up-sell opportunities while meeting KPIs and SOP requirements
• Working closely with team members and leaders to achieve service quality and productivity targets
• Participating in team meetings, buzz sessions, and continuous improvement initiatives
• Escalating unresolved issues according to established procedures
• Supporting team operations through buddy/mentor roles, ad-hoc projects, and other assigned duties

Skill for Success:

• At Minimum SPM / STPM or Diploma in Business Administration or a related discipline
• Minimum 1 year of relevant experience in a contact centre environment
• Fresh graduates are welcome to apply
• Strong customer service mindset with good English proficiency and interpersonal skills
• Team-oriented, proactive, and able to perform well in a fast-paced, high-pressure environment
• Flexible with work schedules, including extended hours when required
• Proficient in MS Office and able to work independently

Your Career Growth Starts Here. Apply Now!