Customer Care Officer II (6 Months Contract)
Date: 24 Oct 2024
Location: Melaka, Malaysia
Company: Singtel Group
At Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce that creates positive impact and a sustainable future for all.
Be a part of something BIG!
We’re looking for Customer Care Officer who loves solving problems and creating long term customer relationships. This is a great opportunity if you are passionate about customer support and the role it plays in making a customer-centric team successful.
Make an Impact by:
- Process customer requests within service level and accuracy target.
- Act on remendial report.
- To participate fully in team, taking part in regular team meetings and buzz sessions, giving feedback and ideas to colleagues and Team Leaders to achieve optimum efficiency and productivity.
- To escalate any unresolved issues, which cannot be completed within the agreed procedures.
- Participate in adhoc projects as requested by management.
- Any other duties assigned by Team Leader.
Skills for Success:
- Qualification : SPM/ STPM/ Certificate/ Diploma/ Degree in any related discipline.
- Entry level applicant are encourage to apply.
- Effectively bilingual in English and an effective team player with ability to interact with team to achieve goals & service excellence.
- Customer oriented with places meeting the customers’ need as top priority and very quality conscious.
- Flexible to changes in work schedule and doing extended work hours if required.
- Wiling to accept 6 months contract jobs.
- Ability to learn quickly and work in a fast-paced environment.
- Computer literacy in MS Office.
Rewards that Go Beyond:
- Full suite of health and wellness benefits.
- Ongoing training and development programs.
- Internal mobility opportunities.
Working Location:
Sudong Sdn Bhd, Melaka Contact Centre, Level 9, Tower B, Jaya 99, No.99, Jalan Tun Sri Lanang 75100 Melaka.
Your Career Growth Starts Here. Apply Now!