Customer Care Officer II

At Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce that creates positive impact and a sustainable future for all.

Be a part of something BIG!

Provide quality customer service to SingTel customers either by telephone or electronically.

 Make an Impact by:

•    Provide outbound call (with script given) to potential customers to promote and sell products/ service.  
•    To channel and escalate any unresolved issues/complaint to other stakeholder or next level, within the agreed procedure. 
•    Work closely with team members and leaders at all times to achieve quality results & productivity.
•    Proactively identify areas for service & procedural improvement and make recommendations to the team leader.

Skills for Success:

•    Customer oriented with good interpersonal and communication skill.
•    Proactive & have great sense of urgency.
•    Computer literacy (MS Office).
•    Able to identify customers’ needs through conversation.
•    Great flexibility to undertake any other tasks assigned from time to time.

Rewards that Go Beyond: 

Full suite of health and wellness benefits.
Ongoing training and development programs.
Internal mobility opportunities.  

Working Location:

Sudong Sdn Bhd, Melaka Contact Centre, Level 9, Tower B, Jaya 99, No.99, Jalan Tun Sri Lanang 75100 Melaka. 

Your Career Growth Starts Here. Apply Now!