Customer Care Officer III

Date: 30 Oct 2024

Location: Melaka, Malaysia

Company: Singtel Group

At Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce that creates positive impact and a sustainable future for all.

 

 

Be a part of something BIG!

We’re looking for Customer Care Officer who loves solving problems and creating long term customer relationships. This is a great opportunity if you are passionate about customer support and the role it plays in making a customer-centric team successful.

 

Make an Impact by:

  • Process customer requests within service level and accuracy target.
  • Act on remedial action report.
  • Processing New & Recontract of Mobile, Fibre, TV & TV Content, Singtel Power, and Add-On Products, Lifestyle & Premium Items.
  • Processing Port In/ Port Back for Mobile & Fibre.
  • To perform call out on ad-hoc basis to do appoinment confirmation ie. Fibre installation appoinment, mobile delivery scheduled.
  • To perform call out on ad-hoc basis to do verification of the package that was signed up by the customer. Using different system, such as BCC, FS, OpenNet, LMS, SRP & other systems to process the sales application.
  • Liason point with various sales team such as Inhouse & outsource partners.
  • To participate fully in the team, taking part in the regular team meetings and buzz sessions, giving feedback and ideas to colleagues and the Team Leaders.
  • To escalate any unresolved issues, which cannot be completed within the agreed procedures.
  • Provide feedback for continuous improvement and make recommendations to the Team Leader.

 

 

Skills for Success:

  • At least Diploma/ Bachelor's Degree in Business Studies/Administration/ Management, Commerce or equivalent.
  • Excellent attention to detail and numerical accuracy.
  • Strong written and verbal communication skills in English.
  • Customer oriented.
  • Able to work well both independently and as part of the team.
  • Able to plan and prioritize tasks effectively.
  • Highly organized approach to work.
  • Flexible in doing extended work hours if required.

 

 

Rewards that Go Beyond: 

  • Full suite of health and wellness benefits.
  • Ongoing training and development programs.
  • Internal mobility opportunities.

 

Working Location:

Sudong Sdn Bhd, Melaka Contact Centre, Level 9, Tower B, Jaya 99, No.99, Jalan Tun Sri Lanang 75100 Melaka. 

 

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