Customer Care Officer III
Date: 30 Oct 2024
Location: Melaka, Malaysia
Company: Singtel Group
At Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce that creates positive impact and a sustainable future for all.
Be a part of something BIG!
We’re looking for Customer Care Officer who loves solving problems and creating long term customer relationships. This is a great opportunity if you are passionate about customer support and the role it plays in making a customer-centric team successful.
Make an Impact by:
- Process customer requests within service level and accuracy target.
- Act on remedial action report.
- Processing New & Recontract of Mobile, Fibre, TV & TV Content, Singtel Power, and Add-On Products, Lifestyle & Premium Items.
- Processing Port In/ Port Back for Mobile & Fibre.
- To perform call out on ad-hoc basis to do appoinment confirmation ie. Fibre installation appoinment, mobile delivery scheduled.
- To perform call out on ad-hoc basis to do verification of the package that was signed up by the customer. Using different system, such as BCC, FS, OpenNet, LMS, SRP & other systems to process the sales application.
- Liason point with various sales team such as Inhouse & outsource partners.
- To participate fully in the team, taking part in the regular team meetings and buzz sessions, giving feedback and ideas to colleagues and the Team Leaders.
- To escalate any unresolved issues, which cannot be completed within the agreed procedures.
- Provide feedback for continuous improvement and make recommendations to the Team Leader.
Skills for Success:
- At least Diploma/ Bachelor's Degree in Business Studies/Administration/ Management, Commerce or equivalent.
- Excellent attention to detail and numerical accuracy.
- Strong written and verbal communication skills in English.
- Customer oriented.
- Able to work well both independently and as part of the team.
- Able to plan and prioritize tasks effectively.
- Highly organized approach to work.
- Flexible in doing extended work hours if required.
Rewards that Go Beyond:
- Full suite of health and wellness benefits.
- Ongoing training and development programs.
- Internal mobility opportunities.
Working Location:
Sudong Sdn Bhd, Melaka Contact Centre, Level 9, Tower B, Jaya 99, No.99, Jalan Tun Sri Lanang 75100 Melaka.
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