Customer Care Officer - Livebot

Be a part of something BIG!

We are looking for Customer Care Officer supporting Singtel’s digital service bots. This role plays a key part in delivering seamless customer experiences by assisting with bot interactions, resolving enquiries, and ensuring customers receive timely and accurate support.

Make an impact by:

• Handling customer enquiries across calls and digital channels with excellent service, ensuring a smooth and positive experience
• Managing service applications through self-processing or coordination with back-office teams, including follow-ups and issue resolution
• Resolving customer complaints promptly and escalating unresolved cases in accordance with established procedures
• Identifying cross-selling and up-selling opportunities by understanding customer needs, recommending suitable packages, and promoting current products and services
• Meeting assigned KPIs while maintaining high service and quality standards
• Working closely with team members and leaders, actively participating in meetings, sharing ideas, and contributing to continuous improvement
• Responding positively to feedback and demonstrating a strong commitment to learning and performance improvement
• Supporting team operations through mentoring / buddy roles, ad-hoc projects, and other duties as assigned

Skill for Success:

• At least Diploma in Business Administration, or a related discipline
• Minimum 1 year of relevant experience in a contact centre environment
• Fresh graduates are welcome to apply
• Strong customer service mindset with good English proficiency and interpersonal skills
• Team-oriented, proactive, and able to perform well in a fast-paced, high-pressure environment
• Flexible with work schedules, including extended hours when required
• Proficient in MS Office, computer applications, and mobile devices (e.g. iPad, Android tablets)

Your Career Growth Starts Here. Apply Now!