Customer Care Officer - MGTV

Be a part of something BIG!
As a Customer Care Officer, you are responsible to provide excellent customer service by contacting customers to verify their sign-up details and to review the plans they have signed up for. The team required to process the order on behalf of the digital sales.

 Make an Impact by:

• Process customer requests within service level and accuracy target.
• Act on remedial action report
• Processing New Fibre / Add on Contents / Standalone IPTV / Mio Home application for Consumer Group upon receiving requests from Sales Team.
• Processing Port In / Port Back Fibre & ADSL applications for Customer Group
• Verifying with customers taking up Standalone IPTV & Fibre plans (with new IPTV services) upon receiving requests from Sales which is updated in Spear System.
• Call customers for verification of their packages signed up to further arrange their appointment dates.
• To escalate any unresolved issues, which cannot be completed within the agreed procedures.
• To participate fully in the team, taking part in regular team meetings and buzz sessions, giving feedback and ideas to colleagues and the Team Leaders. 
• Work closely with team members and leaders at all times to achieve optimum efficiency and productivity.
• Great flexibility to undertake any other tasks assigned from time to time

Skills for Success: 

• Diploma or Degree graduate in Business Studies/Administration.
• Minimum 1 year working experience in contact centre environment. 
• Customer oriented with places meeting the customers’ need as top priority.
• Proficiency in English. Able to speak in Mandarin would be added advantage
• Ability to perform in a fast-paced environment & work well under pressure.
• Able to support in shift basis and Public Holiday. 

Rewards that Go Beyond:

• Full suite of health and wellness benefits
• Ongoing training and development programs
• Internal mobility opportunities

Working Location:
Sudong Sdn Bhd, Melaka Contact Centre, Level 9, Tower B, Jaya 99, No.99, Jalan Tun Sri Lanang 75100 Melaka. 

Your Career Growth Starts Here. Apply Now!