Customer Care Officer - Mandarin Team

At Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce that creates positive impact and a sustainable future for all.

Be a part of something BIG!

Provide quality customer service to SingTel customers either by telephone or electronically.

 Make an Impact by:

•   Handle incoming call and enquiries from customers mainly in Mandarin, with demonstration of excellent customer service skill to meet and             exceed customer’s need.
•    Assist customer's queries on their prepaid account.
•    Perform checks and validation on customers’ credit deduction.
•    Handling basic troubleshooting and setup for data connectivity. Take in service application and request for back office or self-processing.
•    Follow up and resolving customer complaint and problem and ensure it’s close to satisfaction.
•    To channel and escalate any unresolved issues/complaint to other stakeholder or next level, within the agreed procedure.
•    Meet and/or exceed all individual and team Key Performance Indicators (KPI) set by the management.
•    To participate fully in the team, taking part in regular team meetings & buzz sessions, giving feedback & ideas to colleagues and the Team              Leader.
•    Work closely with team members and leaders at all times to achieve quality results & productivity.
•    Assist Team Leaders & senior officers in charge as and when required.
•    Proactively identify areas for service & procedural improvement and make recommendations to the team leader.

Skills for Success:

•    Customer oriented with good interpersonal and communication skill.
•    An effective team player with ability to interact with team to achieve goals & service excellence.
•    Proactive & have great sense of urgency.
•    Flexible to changes in work schedule.
•    Effectively bilingual in Mandarin & English language.
•    Self-driven individual with a positive attitude.

•    Rotational shift job. Monday to Sunday, 8.30am to 8.30pm.

Rewards that Go Beyond: 

Full suite of health and wellness benefits.

Ongoing training and development programs.

Internal mobility opportunities.
 

Working Location:

Sudong Sdn Bhd, Melaka Contact Centre, Level 9, Tower B, Jaya 99, No.99, Jalan Tun Sri Lanang 75100 Melaka. 

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