Customer Care Officer

Be a part of something BIG!

We are looking for Customer Care Officer who loves solving probem and creating long term customer relationships.

Make an Impact by:

• Process customer requests within service level and accuracy target.
• Perform outbound calls to customer to remind on the Installation Dates / OpenNet issue / Re-Appointments if customer failed to attend the initial appointment.
• Perform validation and checks on delays activities.
• Manages Field Technician calls for technical related enquiries.
• Process migration to Fiber and New Fiber customer.
• Verify and ensure order have been processed accurately and on timely manner in order to meet customer expectations.
• Work closely with team members and leaders at all times to achieve optimum efficiency and productivity. 

Skills for Success: 

• Diploma or Degree holder in Business Administration or related discipline. 
• With at least 1 year of relevant experience in customer fronting role via voice in Contact Centre environment. 
• Fresh graduate is encouraged to apply.
• Customer oriented with good interpersonal and communication skill.
• Proactive & have great sense of urgency.
• Ability to perform in a fast paced environment & work well under pressure.
• Flexible to changes in work schedule.
• Computer literacy (MS Office).
• Great flexibility to undertake any other tasks assigned from time to time

Rewards that Go Beyond:

• Full suite of health and wellness benefits
• Ongoing training and development programs
• Internal mobility opportunities

Working Location:

Sudong Sdn Bhd, Melaka Contact Centre, Level 9, Tower B, Jaya 99, No.99, Jalan Tun Sri Lanang 75100 Melaka. 

Your Career Growth Starts Here. Apply Now!