Customer Care Officer

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Date: 25-Sep-2018

Location: Singapore, Singapore

  • Handle customer service hotline and provide first level of support.
  • Provide quality customer service to customers over the phone or email.
  • Remain up-to-date with the latest information that impacts the delivery of service to the customers and provide accurate information promptly to customers.
  • Listen, probe and question in order to clarify and understand customer needs.
  • Resolve customer queries efficiently and escalate problems/issues promptly.
  • Follow-up on outstanding cases and perform call back to customers if necessary.
  • Follow Standard Operating Procedures closely.
  • Work as a team and ensure that the contact centre service level is met.


The Ideal Candidate

  • Candidate must possess minimum 'O' levels
  • Customer-oriented with good interpersonal and communication skills
  • Highly adaptable to a fast-paced and dynamic environment
  • Pleasant disposition and personality
  • A team player
  • Possess a sense of urgency
  • Candidates with experience in customer service or contact centre will have an added advantage
  • Candidates with a passion in customer service are welcome to apply

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