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Customer Care Officer

Date: 08-Jan-2021

Location: Singapore, Singapore

Company: Singtel

  • Provide quality customer service to SingTel customers either by telephone or electronically
  • Respond and follow up promptly to customer enquiries
  • Handle and resolve complex cases to ensure customer satisfaction
  • Obtain and evaluate all relevant information to handle enquiries and complaints
  • Process orders, forms, applications and requests
  • Record details of enquiries and customer interactions including actions taken
  • Work effectively with a variety of situations, individual and groups
  • Communicate and coordinate with internal departments at all levels
  • Demonstrate effective telephone techniques that meet Quality Assurance standards
  • Acquire multiple product knowledge to enhance ability to understand customer needs across different SingTel products.
  • Identify processes, procedures and workflow improvements and assist in the implementation
  • To meet and/or exceed all individual and team Key Performance Indicators (KPI) set by the management

Requirements:

 

  • At least 5 GCE ‘O’ Level credits (including English) and above
  • 1 year experience in Call centre or 2 years service in Customer Service