Customer Care Officer

• Provide quality customer service to SingTel customers either by telephone or electronically
• Respond and follow up promptly to customer enquiries
• Handle and resolve complex cases to ensure customer satisfaction
• Obtain and evaluate all relevant information to handle enquiries and complaints
• Process orders, forms, applications and requests
• Record details of enquiries and customer interactions including actions taken
• Work effectively with a variety of situations, individual and groups
• Communicate and coordinate with internal departments at all levels
• Demonstrate effective telephone techniques that meet Quality Assurance standards
• Acquire multiple product knowledge to enhance ability to understand customer needs across different SingTel products.
• Identify processes, procedures and workflow improvements and assist in the implementation
• To meet and/or exceed all individual and team Key Performance Indicators (KPI) set by the management

Requirements:

• At least 5 GCE ‘O’ Level credits (including English) and above
• 1 year experience in Call centre or 2 years service in Customer Service