Customer Care Officer (1 year Direct Contract)

Singtel, Asia’s leading communications technology group, provides an extensive range of telecommunications and digital services to millions of consumers and businesses across Asia, Australia, Africa and the USA. With over 140 years of innovation behind us, we continue to push boundaries in our networks and services, to enrich lives and transform businesses.

Our core values – Customer Focus, Challenger Spirit, Teamwork, Integrity, and Personal Excellence – shape the way we work. We are passionate about making a difference and have an open and inclusive culture where everyone is empowered to do their best. Our diverse business means you will enjoy unique opportunities and rewarding experiences to learn and grow your career in a dynamic industry.

Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020

Job Responsibilities:
- The Customer Care Officer is responsible for handling inbound calls from customers in an efficient and effective manner. He / She is expected to consistently deliver excellent quality service to customers to achieve total customer satisfaction and also solicit customers’ feedback and identify trends for improvement actions.
- Deliver personalized service over the telephone to callers on enquiries related to the client in an effective and efficient manner.

Job Requirements:
- Minimum 'N' level and above (in any fields)
- Able to communicate effectively and fluently
- Willing to commit to alternate half day Saturday
- Various locations such as Yio Chu Kang
- We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

Other Information:
Monday - Friday Office Hours
Variable Incentives monthly (up to $200) and performance bonus with training provided

We believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative.