Customer Marketing Manager

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband, and digital solutions.

As a Customer Marketing Manager on a 12-month fixed term contract, you will compose and advance the marketing strategy, deliver, and report on highly engaging campaigns concentrating on our Prepaid product.

What You’ll Do

• Developing and executing marketing strategies to customers.
• Delivering and reporting on highly engaging campaigns to drive customer engagement, growth and retention.
• Leading and managing key collaborators including internal teams and external vendors.
• Collaborating with Product, Go-to-Market, Legal, Service, Commercial, and the broader Prepaid and marketing team to ensure execution of campaigns.

What makes you perfect for the role?

• Ability to work to tight timeframes and within budget.
• Extensive experience working with complex data and campaign delivery analysts.
• Strong background in managing collaborators, including team leadership and vendor coordination.
• Experience working within an Agile team construct and methodology.
• Highly resilient, future-focused, and innovative with outstanding collaborator management.

The good stuff….

• Competitive remuneration and employee discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.
• Flexible working arrangements with opportunities to work three days in the office, two days remote or home.
• Vibrant and collaborative office campus that includes cafes, convenience store, chill out zones, GP, post office, gym and on-site childcare centre.
• Competitive leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever’s important to you.
• We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.
• Direct your own development and build future-ready skills with Optus U’s industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.
• Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
• Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au or call 1800 309 170. We're here to help. When you contact us, please advise your preferred method of contact and we will be in touch within 48 hours.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity