Customer Marketing Specialist - 12 month FTC

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.

This is a 12-month fixed term contract to join a truly customer focused and high-performance marketing team. This role focuses on managing and reporting highly engaging customer campaigns throughout the customer lifecycle as a Marketing Specialist for customers.

The day to day

• Delivery of a clear, consistent approach to customer comms campaigns
• Drive optimal marketing execution & juggling multiple competing priorities to deliver on collective deadlines.
• Establish, maintain and influence relationships across a broad range of collaborators and partners
• Driving improved campaign performance through an understanding and application of best practice customer marketing techniques
• Campaign execution excellence in line with agreed timelines and budget
• Forecasting, reporting & analysing communications/campaign execution performance to generate learnings & enhancements
• Delivering effective creative campaigns with strong cut-through across all media channels and customer touch points including all direct customer communications, digital advertising and content (web, mobile, social), channel communications (collateral, point of sale) and other channels where relevant.
• Continually striving for improvements in campaign effectiveness and finding new and innovative ways to effectively engage customers.

What we’re looking for

• Extensive professional experience in marketing or a related field.
• Experience in digital campaign marketing and end‑to‑end campaign management.
• Budget planning and budget management experience.
• Knowledge of the Australian internet, multimedia, telecommunications, or consumer products industry.
• Bachelor’s degree or higher.
• Effective planning, organisational, and analytical abilities.
• Strong stakeholder management skills with the ability to influence without direct authority.
• Digital proficiency involving familiarity with key digital publishing and analytics tools (Email, Web, App).
• Data technical skills, including experience with customer data management systems.
• Experience working with platforms such as Salesforce/ExactTarget, Google Analytics, Engage Click, Movable Ink.
• Experience or familiarity with platforms for coordinating and handling data such as Pega and Lexer.

What's in it for you?

• Competitive remuneration and employee discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.
• Competitive leave policies, including additional 'Connected' days to focus on culture, family, health, community, or whatever's important to you.
• We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.
• Direct your own development and build future-ready skills with Optus U's industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.
• Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
• Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au or call 1800 309 170.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity