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Customer Service Officer

Date: 23-Oct-2021

Location: Singapore, Singapore

Company: Singtel Group

 

Singtel, Asia’s leading communications technology group, provides an extensive range of telecommunications and digital services to millions of consumers and businesses across Asia, Australia, Africa and the USA. With over 140 years of innovation behind us, we continue to push boundaries in our networks and services, to enrich lives and transform businesses.

 

Our core values – Customer Focus, Challenger Spirit, Teamwork, Integrity, and Personal Excellence – shape the way we work. We are passionate about making a difference and have an open and inclusive culture where everyone is empowered to do their best. Our diverse business means you will enjoy unique opportunities and rewarding experiences to learn and grow your career in a dynamic industry.

 

Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020

 

 

We are searching for passionate team players to join us as a Contact Centre Business SME Rep who can help to deliver an amazing and delightful customer experience for our business customers.

 

Our representatives reach out to our customers through calls, chats or emails on their queries /feedback and walk them through basic troubleshooting.

 

Responsibilities

  • Manage inbound calls, concurrent chats enquiries or business emails in a timely manner.
  • Provide extensive knowledge about specific products and services to resolve customer issues
  • Maintain records of all conversation interactions for accurate case history
  • Meet personal/team qualitative and quantitative targets
  • Navigate multiple technology applications
  • Maintain a positive and helpful approach in interactions with all customers

 

Requirements

  • Previous experience in a customer support role is a plus
  • Strong written and verbal communication skills along with active listening
  • Ability to work in a fast-paced environment
  • At least 5 GCE ‘O’ level credits (including English) or SPM P3 and above (including English)

 

 

We believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative.