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Senior Customer Success Manager

Date: 02-Jun-2019

Location: Singapore, Singapore

Company: Singtel

As a Senior Customer Success Manager, you will be responsible for challenging the status quo and bringing innovative and differentiated thinking to everything we do. You will lead cross-domain projects working with business stakeholders and providing solutions using and assessing emerging technologies.

 

You will be providing business and technical solutions in order to deliver results that will make an impact. You must have experience in complex B2B integrations and able to work with testers and operations to ensure that solutions are of high quality and can be operated easily. This is a hands-on technical role, mentoring others with your knowledge. You have experience with building and deploying with AWS or cloud type environment and have been working in a fully automated environment.

 

You can work in an agile environment and have done test driven development. You are a stickler for quality and good design, but understand the importance of delivering business value early. You can design an incremental software development plan that can fit into a continuous delivery cycle. 

 

Key Responsibilities & Results:

  • Delivering New Singtel Application
  • Solution and Design
  • Business engagement – Demand management, requirements analysis, acts as a product owner and prioritize backlog
  • Hands on Development on frameworks
  • Mentor and leading team
  • Subject matter expert in any one of these domains – E/M-Commerce, Customer / Partner relationship management
  • Define system-level application architecture that includes high-level design, architectural policies and principles, design and programming guidelines, implementation risks and mitigation measures, software development and integration strategies, software configuration controls, etc.
  • Maintain control over the solution throughout the entire software development lifecycle by continuously making critical adjustments to the solution to ensure desired results are achieved
  • Involve in the requirement analysis phase to ensure the implementation feasibility of functional specifications. Highlight requirement gaps, disproportional construction efforts, technical challenges, and any other issues to business analyst teams
  • Engage customers to explain the rationale of architecture’s selection or other technical issues
  • Ensure best practices, frameworks and reusable components are employed in the development project
  • Understand Information Security standards, methodologies and practices.
  • Design and deliver complex security solutions that integrate an effective and efficient network infrastructure design.
  • Develop and strengthen new and existing Stakeholder & Partnership relationships.
  • Trouble-shoot technical problems faced by the project team.    
  • Contribution to organizational development thru sharing best practices. Developing and conducting technical courses.
  • Provide technical leadership in the development through established design and development methodologies, to ensure the system meets functional and system requirements

 

Qualifications, Experience & Knowledge Required: 

  • Degree in Information Technology, Computer Science, or its equivalent
  • At least 8 years’ experience with substantial project work in software design & development
  • Experience in designing solutions using appropriate platforms and system technologies such as enterprise database design, web and application server, and network technologies
  • Proficient in written and spoken English
  • Excellent knowledge of all business process domains with the ability to suggest and implement process changes for business benefits
  • Is able to articulate functional and non-functional requirements, impact analysis, high-level architecture and execution risks to appropriate stakeholders
  • Java/ J2EE / SOA / Microservices / Containers
  • Adequate knowledge of relational database systems, Object Oriented Programming, and web application development.
  • Practical knowledge in Agile and DevOps environments, open source technologies and related tools.
  • Knowledge/Experience in Continuous Integration and Automated Testing
  • Knowledge/Experience in Agile Development and Management tools, e.g. Jira, Nexus, Bamboo, Jenkins, Sonar, Selenium, Bitbucket

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