Data Centre Facilities & Service Management

Date: 19 Jun 2024

Location: Singapore, Singapore

Company: Singtel Group

• Ensures operational services are delivered in accordance to project requirements.
• Monitor and report to client on the SLA/KPI of the in-scope DCFM service.
• Ensure respective operational service levels are met.
• Provide monthly summary and/or progress report on systems  health, statuses, risk status and status of Change Request / Service Request and System  Problem. 
• Liaise and work directly with client (stakeholders, Ops Managers and/or Contractors) for purpose of project delivery and maintenance  support. 
• Monitor and update client on operation concern and/or compliance matters and propose resolution.
• Review all incidents that do not meet SLA or OLA. Ensure incidents are handled as defined in the Incident Management Process.
• Plan, co-ordinate, manage and control the changes to infrastructure so that it adheres to the Change Management Processes.
• Conduct and/or participate in management update meetings - CCC  , Operations, Service Review, Audit and Management Meeting. 
• Review reports from DCFM Operations & Support (O&S) project team. 
• Provide support to O&S Project teams during Audit, DR/BCP, Backup & Recovery exercise. 
• Propose continuous improvement initiatives with recommendations to strengthen IT governance & compliance, increase efficiency on work quality and processes. 
• Prepare Management plan and submit compilation to the Client annually.


DCFM Specific Experience
• Proactive monitoring on the Environmental Equipment in the Data Centres to ensure they are operating within acceptable level and to escalate promptly to the relevant authority or third-party vendors to rectify any defects alerted
• On-site Management of works conducted within the Data Centres such as site preparation, site survey, network cabling, electrical wiring, air-conditioning, building power supply (including power generator) tests, on-site/off-site standby activities etc
• DC physical access control security process compliance with zero security incident
• Rack and Stack Tasks under Data Centre Infrastructure Management
• Have good working knowledge for best practices in fire/workspace safety, management, control, and operating a Data Centre hosting services

Qualifications and Capabilities 
• BSc degree in Computer Science or similar relevant field
• Be ITIL Foundation certified
• Familiar with ISO 9001, ISO 14644-1 and ISO 27001
• Have eight (8) years of working experience in Data Centre Facility Management
• Have at least five (5) years of experience in leading a team in a similar capacity  
• In depth knowledge of fire/workspace safety guideline and policies
• In depth knowledge of best practices around management, control, and operating a Data Centre
• Outstanding organizational and time management skills
• Excellent communication and leadership skills
• Analytical thinker and problem solver
• Attention to details
• Have good interpersonal, presentation, written and communication skills
• Maintain effective communication channels with stakeholders 
• Manage issues & risks and ensure timely escalation 
• Ability to manage concurrent tasks