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Associate, Credit Management (Debt Recovery)

Date: 15-May-2022

Location: Singapore, Singapore

Company: Singtel Group

At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative. 

Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.




  • Perform credit reviews on both consumer and corporate delinquent accounts to minimise bad debts
  • Take immediate legal actions to recover debt
  • Liaise with debt collection agencies and internal business units/team to manage customers’ queries/complaints, payment related issues and repayment matters
  • Liaise with local and overseas lawyers to ensure timely and effective follow up actions taken against the debtors and review settlement arrangement plans
  • Liaise with internal legal teams, secretariat office and Notary Public on PoA, legalisation and notarisation matters
  • Maintain the debt recovery activities record of assigned cases and provide monthly reporting on debt recovery progress and efficiency
  • Evaluate and identify delinquent accounts for write off
  • Prepare consumer and corporate write off paper for management approval
  • Handle and/or Liaise with other Business units to resolve customer complaints
  • Prepare reporting and/or presentation on dunning trending and/or delinquent cases for management review
  • Investigate and analyse on unusual system debt recovery actions and work with IT and other business units to resolve system defects.
  • Review work processes and/or policies and work with IT, automation team and other business units on process improvement/enhancement and automation (ie RPA)
  • Review and strategize to improve Debt collection efficiency
  • Review and strategize Collection dunning policies to improve collections
  • Work on Tableau, UIpath, Power Automate, Power BI and other software to improve reporting and automation
  • Undertake any other assigned task/responsibilities



  • Diploma / Degree in Finance
  • At least 2 years’ Debt Management / Recovery experience
  • Strong knowledge of legal debt recovery
  • MS skills (Excel, Words, PowerPoint) especially in Excel formulas
  • CRM knowledge
  • MS Visio Skill
  • Communication, Organizational, Problem-solving skills
  • PDPA and local tax knowledge
  • Accounting and Journal entries
  • We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.