Delivery Manager

Led by a world-class leadership crew, we are establishing a Digital Technology organisation based on:

•            Technology and business models to more effectively engage Digital Customers at every touch-points in the Customer experience lifecycle

•            Continuous Delivery through “Build-Run” teams which follow the DevOps “you build it, you run it” philosophy

Build-Run teams are created per problem domain and continuously deliver value in the form of larger products, incremental enhancements, or fix and maintainence work. A Build-Run team is a core team of people that focus on their problem domain (eCommerce, eService, and so on).  These teams comprise a mix of roles from Product Owners through to Development and Test roles and so on. The Delivery Manager is the single point of contact and owner for the Build-Run team for the customers (who are Singtel Business Owners).

The Delivery Manager requires an in-depth understanding of a continuous delivery model and will be responsible for managing around 8 to 10 value streams at any time. In this role the incumbent will work closely with Dir/Head/VP (Business/IT) to achieve required outcomes. The role is expected to manage Capex budget of around SGD $5M

Key Responsibilities

Business Value & Relationship Management (approximately 5% of time focused) 

• Leads their team to provide successful digital solution deployments and ensures proper business value while maintaining high customer/partner satisfaction  
• Provides review, oversight and approval for Digital works which includes projects, incremental enhancements and fix and maintenance jobs. 
• Leads their team to influence and manage customer expectations, based on pre-define requirements and information collected
• Be the single point of contact for business and other IT domains

Delivery & Resource Management (approximately 55% of time focused)  

• Ensuring that works are delivered on time, meet business & technical requirements and are within the agreed budget
• Ensures customers’ expectations are managed and met  
• Ensures team is adopting delivery management standards and monitor the progress of the delivery on a regular basis
• Anticipate, manage and resolve issues and act as the point of contact for the domain build-run team  

People Management & Leadership (approximately 30% of time focused)  

• Establishing and maintaining effective working relationships, breaking down barriers for the team and both planning at a higher level and getting into the detail to make things happen when needed 
• Communicate Singtel’s vision and drive Singtel’s strategies & priorities based on Singtel’s core values
• Coach and develop direct reports
• Conduct 1-on-1 meetings and hold mid-year and full year performance reviews with direct reports if any

Vendor Management (approximately 10% of time focused)

• Support, coach and enable partners to drive delivery excellence through customer satisfaction activities and behaviours
• Managing different stakeholders at AD/Dir (Business and IT) level who often have different set of concerns
• Setting up of  value streams working closely with business stakeholders/IT Practise head/Propoerty
• Ability to operate with different delivery models (Agile, waterfall, Spiral)
• Reacting to ad-hoc or unplanned business demands in this tight labour market for digital talents
• Maintaining build-run team productivity when there are turnovers or new members join the team

The ideal candidate should have:

• IT Degree or equivalent

• 8 years relevant
• Project Management
• Basic Accounting
• Software Development
• Man Management
• Vendor Management