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DevOps Director, Business Intelligence (BI) & Enterprise Data Warehouse (EDW)

Date: 24-Jul-2019

Location: Singapore, Singapore

Company: Singtel


The purpose of this role is to provide a strong leadership in managing a team of Business Intelligence professionals comprise of internal IT staff and several IT service providers to deliver Business Intelligence (BI), Enterprise Data Warehouse (EDW) and Operational Data Store (ODS) and Enterprise Reporting capabilities for Singtel.



  • Develop, define and govern Singtel Business Intelligence (BI), data management and reporting architecture, guidelines and roadmap with stakeholders
  • Build up new capabilities for BI and Data Warehouse and Operational Reporting to support business initiatives
  • Overall responsible for delivery and operations for Business Intelligence functions which include Data Integration, EDW, ODS and Enterprise Reporting Platforms
  • Manage multiple BI delivery / project teams comprise of internal IT professionals and several IT service providers to ensure that BI projects / enhancements are delivered within the agreed scope, budget and schedule
  • Lead the application support teams comprise of internal IT professionals and IT service providers in managing, monitoring and optimizing of EDW, ODS, and Enterprise Reporting Platforms to ensure these BI applications meet the agreed SLA agreed with business
  • Troubleshoots BI and data warehouse platforms and software, including performance-tunes of BI applications
  • Budgeting, tracking and forecasting capital & operational expenditure
  • Interface with product vendors to keep abreast of new technologies, pricing and customer applicability. Participate in vendor evaluations
  • Lead and establish development guidelines, standards and best practices
  • Implement the most appropriate and effective IT organizational design to support and engage with the business
  • Work with business stakeholders to develop and analyze business intelligence needs
  • Manage and drive outsourced vendors to achieve defined delivery and operations objectives
  • Manage resource capacity and staffing
  • Provide functional leadership to assigned staff and deliver input to staff performance and development
  • Identify capability for the team and provide guidance, training, and problem-solving assistance to team members
  • Present and engage senior leadership levels and /or executive steering committees on BI and EDW initiatives, projects and operations
  • Drive data-driven culture in Singtel Group IT
  • Drive Group IT initiatives to the team
  • Develop and execute an analytics program that will allow company business leaders to make data-based decisions


The ideal candidate should have/ be:

  • Bachelor’s degree in Business Management, IT, Computer Science or equivalent.
  • At least 15 years of experience in the area of data warehouse, BI & reporting and / or data management, including at least 8 years of experience in managing BI development and operations team
  • Experience in managing and driving outsourced vendors to delivery and operations objectives
  •  Hands-on experience in handling incident, problem, configuration, capacity and availability management
  • Successfully implemented large-scale data warehouse / data lake
  • Experience in data management, data architecture and design
  • Strong technical knowledge of data integrations, ETL and data warehouse data modelling
  • Strong knowledge of BI reporting tool
  • Solid understanding data management
  • Strong knowledge of SQL
  • Good understanding of Telco data models
  • Experience leading complex, major change initiatives; demonstrated skills in change management
  • Experience building an enterprise level data analytics capability.
  • Experience leading complex, major change initiatives; skills in change management
  • Customer-service oriented
  • Strong background in operational and capital finances, and IT budget development


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