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Director, Data Solutions

Date: 16-Jan-2023

Location: Singapore, Singapore

Company: Singtel Group


Singtel, Asia’s leading communications technology group, provides an extensive range of telecommunications and digital services to millions of consumers and businesses across Asia, Australia, Africa and the USA. With over 140 years of innovation behind us, we continue to push boundaries in our networks and services, to enrich lives and transform businesses.


Our core values – Customer Focus, Challenger Spirit, Teamwork, Integrity, and Personal Excellence – shape the way we work. We are passionate about making a difference and have an open and inclusive culture where everyone is empowered to do their best. Our diverse business means you will enjoy unique opportunities and rewarding experiences to learn and grow your career in a dynamic industry.


Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020



The purpose of this role is responsible to manage Singtel Data Solutions team comprise of internal IT staff and several IT service providers to deliver Business Intelligence (BI), Reporting, Visualization and Analytics capabilities across Singtel Data Platform – Data Lake, Enterprise Data Warehouse (EDW) and Operational Data Store (ODS).


Key Responsibilities

  • Develop, define and govern Singtel Business Intelligence (BI), visualization and reporting architecture, guidelines and roadmap with stakeholders
  • Develop, define and govern self-service data preparation and reporting architecture, guidelines and roadmap with stakeholders
  • Build up new capabilities to enable business units to leverage actionable insights to drive business value
  • Build up new capabilities for both Enterprise and Self-Service reporting to support business initiatives
  • Overall responsible for delivery of Business Intelligence functions which include Visualization and Reporting across Singtel Data Platform (such as Data Lake, EDW and ODS)
  • Manage multiple BI delivery / project teams comprise of internal IT professionals and several IT service providers to ensure that BI projects / enhancements are delivered within the agreed scope, budget and schedule
  • Troubleshoots BI and data warehouse platforms and software, including performance-tunes of BI applications
  • Budgeting, tracking and forecasting capital & operational expenditure
  • Interface with product vendors to keep abreast of new technologies, pricing and customer applicability.  Participate in vendor evaluations
  • Lead and establish development guidelines, standards and best practices
  • Implement the most appropriate and effective IT organizational design to support and engage with the business
  • Work with business stakeholders to develop and analyse business intelligence needs


The ideal candidate should possess

  • Bachelor’s degree in Business Management, IT, Computer Science or equivalent
  • At least 15 years of experience in the area of data warehouse, BI & reporting and / or data management, including at least 8 years of experience in managing BI development and operations team
  • Experience in managing and driving outsourced vendors to delivery and operations objectives
  • Hands-on experience in handling incident, problem, configuration, capacity and availability management
  • Successfully implemented large-scale data warehouse / data lake
  • Experience in data management, data architecture and design
  • Experience in developing Customer 360 solution
  • Strong technical knowledge of data integrations, ETL and data warehouse data modelling


We believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative.