Director, Industry Engagement

Optus is a leading telecommunications company that is known for delivering innovative solutions to its customers, disrupting the industry, and becoming a technology company with a diverse range of products and services. With a strong commitment to excellence and a customer‑centric approach, we are focused on shaping the future of connectivity while strengthening trust across the communities we serve.

What You’ll Do

Partnering closely with the EGM Regulatory Affairs and senior leaders across Optus, you will play a pivotal role in shaping and executing our industry engagement strategy. You will be responsible for:

• Leading Optus’ engagement with key industry and consumer bodies, including ATA, AMTA, TIO, ACCAN and other stakeholders to influence sector outcomes
• Representing Optus in industry forums, working groups and roundtables, contributing to policy, regulatory and consumer-focused discussions
• Building and maintaining trusted relationships with industry associations, consumer organisations, community groups and peer providers to support collaboration and alignment
• Coordinating organisation-wide industry engagement activity to ensure consistent, credible and aligned external representation across policy and regulatory priorities
• Providing strategic insights on industry sentiment, emerging issues and stakeholder expectations to inform internal decision making
• Driving alignment between industry engagement and Optus’ regulatory advocacy, working closely with policy, technical, commercial and corporate affairs teams
• Supporting industry-wide initiatives that enhance consumer outcomes, trust and confidence in the telecommunications sector
• Analysing industry and consumer data, including complaints and service trends, to identify risks, opportunities and improvement areas

What You’ll Bring

• Extensive experience (10+ years) in telecommunications or another highly regulated sector, with a focus on industry or stakeholder engagement
• Strong understanding of the regulatory landscape, policy environment and industry dynamics shaping the telecommunications sector
• Proven ability to influence outcomes through collaboration, engagement and consensus-building with diverse stakeholders
• Demonstrated experience working with industry bodies, consumer organisations or regulatory stakeholders
• Exceptional stakeholder management and communication skills, with the ability to engage and advise senior executives
• Strong analytical capability, including interpreting industry and consumer insights to inform strategy
• Experience coordinating cross-functional activities across regulatory, technical, customer and corporate teams
• Tertiary qualifications in public policy, economics, law, communications, engineering or a related field (postgraduate desirable)

The Good Stuff…

• Competitive remuneration and employee discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.
• Flexible working arrangements, with a mix of in-office and remote work to support your lifestyle.
• A vibrant, collaborative campus featuring cafes, a gym, childcare, and spaces designed for connection and innovation.
• Inclusive leave policies, including additional ‘Connected’ days to focus on what matters most to you.
• Support for growing families, with inclusive paid parental leave.
• Opportunities to continuously grow your skills with industry-recognised learning and development programs.
• A strong commitment to diversity, inclusion and belonging, fostering an environment where everyone can thrive.