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Director, Infra Service Office SG

Date: 22-Jun-2019

Location: Singapore, Singapore

Company: Singtel




CORE Engineering

  • Support multi vendors, multi platforms, multi systems which is unique to the company.
  • To undertake overall responsibility in capacity planning, evaluation and procurement of hardware resources, database and system software support as well as systems performance monitoring and tuning.
  • To liaise with other Department Heads on business requirements to ensure that the overall SingTel’s IT systems are an integrated one. Allocate resources to effectively support existing systems and new projects.
  • To ensure continuous process improvement and service level standard to achieve optimal efficiency, increase productivity and meet high customer expectation and satisfaction.
  • To keep abreast of new technology and recommend the implementation of the “right-fit” technology to increase the productivity and service standards of line departments.


DC Operations & Service Continuity

  • Responsible to maintain and improve DC operation services. Improve DC Operation Efficiencies as well as DC Facility Management.
  • To be responsible for the timely and quality production of millions of bills per months to customers.
  • To develop, implement and maintain disaster recovery plans to ensure the safety and security of information resources. (For mission critical systems like CSI, IMPACT, PPMS, MD/SoftAct, Pegasus etc) .


Service Management

  • Responsible to manage all Major Incident & to run IT War/Situation Room where required to ensure proper closure to all incidents
  • Responsible to drive problem management. To ensure the respective domains provided RCA report timely and to follow up to ensure all recommendation in the RCA reports are follow through
  • Responsible to manage Change Approval Board to drive discussion / review for all Major / High Risk change within Group IT.
  • Develop methodology / framework and ensure smooth transition between project & operations.


EUT Services

  • Introduce and promote business friendly and cost-effective service to end users in Singtel while aligning to regional EUT Strategy
  • Ensure 24x7 availability of EUT Services including infrastructure design (high availability, redundancies, BCP) and regular maintenances.
  • Plan, manage and maintain operating expense budgets for all EUT services including equipment, support/maintenance and outsourcing costs.


The ideal candidate should have/ be:


  • Degree in Engineering / IT
  • More than 15 years of experience in the industry and had held management position in infrastructure Operations.
  • To keep abreast of new technology and recommend the implementation of the “right-fit” technology
  • Strong people management, communications and presentations skills

  • Well versed with ITIL Processes and Crisis Management

  • Good understanding of the business and how IT can support drive key business initiatives

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