Domain Architect CIAM

Optus is a leading Telecommunications company that is known for delivering innovative solutions to its customers, disrupting the industry, and becoming a technology company with a diverse offering of products and services. With a strong commitment to excellence and a customer-centric approach, we’re committed to pushing the boundaries of artificial intelligence and digital channels to accelerate our strategy. 

The Domain Architect for Customer Identity Verification and Access Management (CIAM) works closely with the Corporate Shared Services and CIAM Product Team to achieve the following objectives:

• Define the Customer Identity Verification and Access Management roadmap for Optus including all lines of business such as Retail, Consumers, Wholesale and Optus Enterprise.
• Lead initiatives to deploy new capability and reference architectures required.
• Provide thought leadership around best practices and new/emerging concepts in the areas of Customer Identity and ensuring compliance with the regulatory obligations.
• Evaluate existing and new solutions as part of CIAM technology implementation strategy and work out plans to rollout these solutions to support business needs and growth.
• Participate in Customer Identity Management product selection and evaluation activities.

What You’ll Do

The CIAM Domain Architect is accountable for owning the end-to-end customer identity architecture, defining the target-state CIAM vision and ensuring alignment with Zero Trust, regulatory, compliance and business objectives. This includes:

• Setting and governing CIAM architecture standards across identity verification, authentication, authorisation, identity lifecycle, consent, and customer profile management.
• The role architects secure and seamless IDV, passwordless/MFA flows, session and token security, and fine-grained access control models, while integrating CIAM with fraud systems, risk engines, privacy controls, and CMDM.
• The architect leads design assurance for all CIAM initiatives, performing threat modelling, design reviews, and control effectiveness validation, while guiding delivery teams across channels, IT, and network domains.
• Develop flexible, scalable architectures for Customer Identity & Access Management for Digital Technology that adapt to changes in business environments.
• Develop and maintain architecture of Customer Identity Management blueprint for Digital Technology to illustrate architectural complexities and interactions.
• Maintain professional and technical knowledge and expertise through active participation in training and development programs, review of professional publications, access to personal networks and participating in professional organisations
• Support Mentoring, coaching, succession planning, and retention strategies across Customer Identity Verification and Access Management team.
• Review and approve high level & detailed designs to ensure that the solution delivers to the business and regulatory needs and at the same time, aligns to the Customer Identity and Access Management principles & roadmap.

What You’ll Bring

• 5-7 years experience including previous roles
• Technical/interpersonal skills and leadership
• 15+ years defining and maintaining Customer Identity Verification & Access Management of architecture and solutions.
• 5+ years’ experience in deployment of large, distributed platforms.
• Strong technical knowledge of architectural patterns
• Knowledge of Enterprise Customer Identity Management of architecture patterns and how to and where to apply them
• Solution Delivery experience in Waterfall, Agile and Iterative model
• Solid understanding of architectural best practices with experience implementing large digital platforms.
• Experience on Identity Management Platform with different Standards of Implementation.

The Good Stuff...

• Competitive remuneration and employee discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.
• Flexible working arrangements with opportunities to work three days in the office, two days remote or home.
• Vibrant and collaborative office campus that includes cafes, convenience store, chill out zones, GP, post office, gym and on-site childcare centre.
• Competitive leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever’s important to you.
• We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.
• Direct your own development and build future-ready skills with Optus U’s industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.
• Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
• Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.
  
  

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au or call 1800 309 170. We're here to help. When you contact us, please advise your preferred method of contact and we will be in touch within 48 hours.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity